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The self check in system will not come on

  • 1 reply
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  • Last reply by Paul

madgejones
madgejones
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We are a GP practice in Edmonton. We use a self check in desk. This appears to be continuously rebooting, but is still not working.

I have tried switching it on and off, but this still does not work.

Please help.

Madge

We are a GP practice in Edmonton. We use a self check in desk. This appears to be continuously rebooting, but is still not working. I have tried switching it on and off, but this still does not work. Please help. Madge

Modified by NoahSUMO

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question, but this does not sound like an issue with Firefox, more with the hardware of the terminal itself.

I recommend you contact your approved support technician who should be able to help.

I do note that you are using a very old version of Firefox, version 10, that dates from early 2012. I strongly recommend you speak to your support team about upgrading to a more recent version that will have several security fixes and usability improvements as soon as possible. You can read more about how to update Firefox here.

I hope this helps, but if not, please come back here and we can look into a different solution for you.