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why won't add-ons download

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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When I click Tools then click add-ons, it takes me to the add-ons manager and the download progress indicator just keeps turning but the add-ons never download. To show the problem, I took a screen shot of the add-on loading process and saved it in jpg. But that wouldn't upload to this page. The upload progress indicator just keeps spinning.

When I click Tools then click add-ons, it takes me to the add-ons manager and the download progress indicator just keeps turning but the add-ons never download. To show the problem, I took a screen shot of the add-on loading process and saved it in jpg. But that wouldn't upload to this page. The upload progress indicator just keeps spinning.

All Replies (1)

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What add-on(s) are you having problems with? Are you going thru the Add-ons Manager page? Have you tried from the website page directlly?