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imap4

  • 4 replies
  • 8 have this problem
  • 4 views
  • Last reply by Bern1

ahausfather@zoho.com
ahausfather@zoho.com
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My email account worked fine until about 1 month ago since then my email password will not work with the message mail server is not an IMAP4. What does it mean and what can I do about it?

My email account worked fine until about 1 month ago since then my email password will not work with the message mail server is not an IMAP4. What does it mean and what can I do about it?

Chosen solution

imap4 failed

using pop with different provider

how do i return to thunderbird

A/V comodo

Read this answer in context 👍 0

All Replies (4)

Zenos
Zenos
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There are two protocols currently used to collect email from a server; POP3 and IMAP4. They are not interchangeable and they work in quite different ways. When you set up the account one of these two protocols was selected (either by you, or by Thunderbird).

This message says that Thunderbird expects to be talking to an IMAP server and the server replied by saying it isn't an IMAP server, or it replied in such a way as to lead Thunderbird to infer it isn't an IMAP server.

A change between POP and IMAP is a somewhat drastic change and it seems highly unlikely that Thunderbird has silently swapped between protocols. So, unless you have been adding, deleting or otherwise adjusting accounts in Thunderbird, it seems most likely to be an issue at the email provider's end. I suggest you copy this error message to them and ask them to check if their IMAP server is operating correctly.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Post this info: In thunderbird Help > Troubleshooting Information click on 'copy text to clipboard'

in this forum question, right click in a 'post a Reply' text box and select 'paste'


Also what Anti-virus product do you use ?

Bern1
Bern1
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Chosen Solution

imap4 failed

using pop with different provider

how do i return to thunderbird

A/V comodo

Bern1
Bern1
more options

Application Basics 

   Name: Thunderbird
   Version: 38.7.2
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.2
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160402193654
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-6138a207-a4af-4ba8-a756-6fb662160330 (30/03/2016)
   http://crash-stats.mozilla.com/report/index/bp-9c5b16e7-f918-4334-8912-9edb02160308 (08/03/2016)
   http://crash-stats.mozilla.com/report/index/bp-f3933d9d-74d3-4909-ade1-433a52160307 (07/03/2016)
   http://crash-stats.mozilla.com/report/index/bp-e7e6565c-9dea-48bc-9523-f70552160305 (05/03/2016)
   http://crash-stats.mozilla.com/report/index/bp-51e96c6b-59a1-4e6b-8580-8753a2160302 (02/03/2016)

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.7.2
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 46fb0d1b-13df-4f4c-a0c0-9cd819728a3
     network.cookie.cookieBehavior: 3
     network.cookie.lifetimePolicy: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1460220161
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.npctrl: 2
     plugin.state.npgoogleupdate: 2
     plugin.state.npmigfpi: 2
     plugin.state.nppdf: 2
     plugin.state.nppicasa: 2
     print.printer_Canon_iX6500_series.print_bgcolor: true
     print.printer_Canon_iX6500_series.print_bgimages: true
     print.printer_Canon_iX6500_series.print_colorspace:
     print.printer_Canon_iX6500_series.print_command:
     print.printer_Canon_iX6500_series.print_downloadfonts: false
     print.printer_Canon_iX6500_series.print_duplex: 1515870810
     print.printer_Canon_iX6500_series.print_edge_bottom: 0
     print.printer_Canon_iX6500_series.print_edge_left: 0
     print.printer_Canon_iX6500_series.print_edge_right: 0
     print.printer_Canon_iX6500_series.print_edge_top: 0
     print.printer_Canon_iX6500_series.print_evenpages: true
     print.printer_Canon_iX6500_series.print_footercenter:
     print.printer_Canon_iX6500_series.print_footerleft: &PT
     print.printer_Canon_iX6500_series.print_footerright: &D
     print.printer_Canon_iX6500_series.print_headercenter:
     print.printer_Canon_iX6500_series.print_headerleft: &T
     print.printer_Canon_iX6500_series.print_headerright: &U
     print.printer_Canon_iX6500_series.print_in_color: true
     print.printer_Canon_iX6500_series.print_margin_bottom: 0.5
     print.printer_Canon_iX6500_series.print_margin_left: 0.5
     print.printer_Canon_iX6500_series.print_margin_right: 0.5
     print.printer_Canon_iX6500_series.print_margin_top: 0.5
     print.printer_Canon_iX6500_series.print_oddpages: true
 false
     print.printer_Microsoft_XPS_Document_Writer.print_duplex: 1515870810
     print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
     print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
     print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
     print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
     print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
     print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
     print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
     print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
     print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
     print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
     print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
     print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
     print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
     print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
     print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
     print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 9
     print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00
     print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
     print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0
     print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 1
     print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50
     print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
     print.printer_Microsoft_XPS_Document_Writer.print_resolution: 1515870810
     print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
     print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
     print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
     print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
     print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
     print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
     print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
     print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
     print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true
     security.default_personal_cert: Select Automatically
     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false

 Graphics

     Adapter Description: ATI Radeon HD 5450
     Vendor ID: 0x1002
     Device ID: 0x68f9
     Adapter RAM: 1024
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.821.0.0
     Driver Date: 1-26-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS Util
     3.19.2.3
     3.19.2.3

     NSS SSL
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS S/MIME
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC