Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot send email messages

jpgreenh
jpgreenh
more options

Can receive but not send messages. Thunderbird requests the SMTP password, which is entered correctly but refused. Can access via webmail OK so passwords, etc are good. Have checked SMTP settings with ISP provider - all good.

Can receive but not send messages. Thunderbird requests the SMTP password, which is entered correctly but refused. Can access via webmail OK so passwords, etc are good. Have checked SMTP settings with ISP provider - all good.

All Replies (1)

amanchesterman
amanchesterman
more options

There's a troubleshooting article here: http://kb.mozillazine.org/Connection_errors_-_SMTP It would help if you could follow through the connection sequence and find out where it is failing. At the moment, on the basis of your description of the problem, there are so many things that might be going wrong that it's hard to know where to begin.