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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 12 views
  • Last reply by John99

purpleivan
purpleivan
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Since March 8th I have encountered several crashes per day of the browser, always when closing a tab.

The occurrence of this appears to be random, in that this can occur within a few seconds of the browser being opened of half an hour or so. Additionally the pages on the tabs being closed appears to be random. The number of tabs currently opened seems to not be a factor either.

The crash report of the last crash was 405af561-b918-47e6-9460-6c8f92160322

I followed the procedure to "Refresh Firefox" and reinstalled my addons but the crash behavior still occurred.

Even running the browser in safe mode has not fixed the crash problem.

Since March 8th I have encountered several crashes per day of the browser, always when closing a tab. The occurrence of this appears to be random, in that this can occur within a few seconds of the browser being opened of half an hour or so. Additionally the pages on the tabs being closed appears to be random. The number of tabs currently opened seems to not be a factor either. The crash report of the last crash was 405af561-b918-47e6-9460-6c8f92160322 I followed the procedure to "Refresh Firefox" and reinstalled my addons but the crash behavior still occurred. Even running the browser in safe mode has not fixed the crash problem.

Chosen solution

You're suffering from the same problem as myself, Trusteer Rapport is conflicting with Firefox 45. You'll find that if you go onto the start menu, go to programs, Trusteer Endpoint Protection, and click on stop trusteer, Firefox will work fine.

I've been trying for the last fortnight to get a solution to this and it's still ongoing for me and quite a few others I believe. I was advised by the Rapport support people to do a complete uninstall - see http://www.trusteer.com/support/uninstalling-rapport then http://www.trusteer.com/support/remove-rapport-folders and finally install the latest version via http://www.trusteer.com/support/rapport-installation-links

Weirdly I already had the latest version installed, but although it still crashes now and again (I can go a couple of days without it happening) it is much more stable than before where it went down every 15 minutes or so. My feeling is that it doesn't like tabs at all - Firefox feels slower when opening and closing tabs with Rapport switched on. Hopefully someone will figure it out soon and do a silent update.

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All Replies (3)

purpleivan
purpleivan Question owner
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I saw on a report of another issues that it helps to provide the crash report numbers for more than one instance of a crash, so here are my last 10.

bp-405af561-b918-47e6-9460-6c8f92160322 22/03/2016 13:02 12f8ac23-91c9-434d-a84e-66892b4000e6 22/03/2016 10:53 bp-47620269-6ed0-481b-8820-507602160321 21/03/2016 14:34 bp-411f901f-b875-4a76-bc02-343ab2160321 21/03/2016 13:10 bp-92331cb0-653d-4076-9365-83b3e2160320 20/03/2016 17:59 bp-770098d2-072b-4814-892f-6f82b2160317 17/03/2016 18:07 bp-79f7b64c-e802-4d82-b8ee-7aa182160316 16/03/2016 23:39 bp-bf1d3387-d135-4112-a1e8-fd6172160315 15/03/2016 23:31 bp-2fce1ae4-938f-4671-be82-caccb2160315 15/03/2016 20:46 bp-03d13b43-e968-4583-8e59-0da392160315

BTW... the instance rate of crashes is higher than shown here do to me not always submitting a crash report when the problem occurs.

spike95609
spike95609
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Chosen Solution

You're suffering from the same problem as myself, Trusteer Rapport is conflicting with Firefox 45. You'll find that if you go onto the start menu, go to programs, Trusteer Endpoint Protection, and click on stop trusteer, Firefox will work fine.

I've been trying for the last fortnight to get a solution to this and it's still ongoing for me and quite a few others I believe. I was advised by the Rapport support people to do a complete uninstall - see http://www.trusteer.com/support/uninstalling-rapport then http://www.trusteer.com/support/remove-rapport-folders and finally install the latest version via http://www.trusteer.com/support/rapport-installation-links

Weirdly I already had the latest version installed, but although it still crashes now and again (I can go a couple of days without it happening) it is much more stable than before where it went down every 15 minutes or so. My feeling is that it doesn't like tabs at all - Firefox feels slower when opening and closing tabs with Rapport switched on. Hopefully someone will figure it out soon and do a silent update.

John99
John99
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Firefox Developers are aware of these issues, and made comments in both the Firefox 44 and Fx45 release notes that Trusteer software is a problem with Firefox.

Forum Notes

  • Crash report for bp-405af561-b918-47e6-9460-6c8f92160322
  • Crash Signature: trf.dll@0x140d8
  • Related bug Bug 1255026 - Crashes in Trusteer Rapport code in both Firefox 44 and 45

I am also aware of a separate earlier Trusteer issue that I know Trusteer said was fixed a few day ago but updates were still to be tested and rolled out

  • Bug 1254527 - Firefox 45 crashes with Trusteer Rapport (MessagePump, ProcessNextNativeEvent signatures)