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Firefox crashes without crash report at least once a day

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Dutchgirl
Dutchgirl
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Since the last update FireFox crashes at least once a day without sending a crash report or anything else, it just closes without so much as a warning. When this happens I lose everything. I checked my whole system. No virus, no malware, Internet connection at 100%. Everything runs as it should, apart from FireFox ...

I run Windows 8.1

So .... a) Fix it, I'm not the only one with this problem, and b) what's the point of enabling crash reports if it doesn't work anyway?

Does anyone know what causes this? Should I use another browser until Mozilla gets their act together?

Since the last update FireFox crashes at least once a day without sending a crash report or anything else, it just closes without so much as a warning. When this happens I lose everything. I checked my whole system. No virus, no malware, Internet connection at 100%. Everything runs as it should, apart from FireFox ... I run Windows 8.1 So .... a) Fix it, I'm not the only one with this problem, and b) what's the point of enabling crash reports if it doesn't work anyway? Does anyone know what causes this? Should I use another browser until Mozilla gets their act together?

All Replies (1)

FredMcD
FredMcD
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What were you doing at the time? What web pages were you on? How long is the browser on when this happens?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.16 Adobe PDF Plug-In For Firefox and Netscape 15.16.20045
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.