Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I get a message from Firefox sayin it had a problem and crahsed

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by philipp

keithparker
keithparker
more options

I keep getting a message when I try to opentmy account. It says Mozilla crash reporter. Firefox had a problem and crashed 

ut I cannot get rid of this message
I keep getting a message when I try to opentmy account. It says Mozilla crash reporter. Firefox had a problem and crashed ut I cannot get rid of this message

Chosen solution

hi keithparker, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

Read this answer in context 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi keithparker, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/