Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My emails are deleting automatically in my Trash folder...even though I have "do not delete message"in my properties.

  • 1 reply
  • 6 have this problem
  • 2 views
  • Last reply by Toad-Hall

khherzog
khherzog
more options

My emails are deleting in my trash automatically. I do not want them deleted and have all my properties marked....DO NOT DELETE MESSAGES but they are still deleting.

My emails are deleting in my trash automatically. I do not want them deleted and have all my properties marked....DO NOT DELETE MESSAGES but they are still deleting.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If this is an imap mail account, then the 'Trash' folder may be a folder on the server which you have subscribed to see and it is being emptied by the server.

Many servers will allow deleted emails to exist in Trash for a short period just in case one was deleted in error, but after a given period of time they get auto deleted because they are in trash and you would only put it in the trash if you did not want it. It is a way of the server reclaiming some space by not keeping unwanted mail for long periods.