Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

AOL email screens now are not displaying correctly. Menu and toolbar icons are blank. AOL displays correctly if I use MS Internet Explorer or Google Chromee

  • 8 replies
  • 1 has this problem
  • 8 views
  • Last reply by ls4748

more options

AOL email screens now are not displaying correctly. Menu and toolbar icons are blank. AOL displays correctly if I use MS Internet Explorer or Google Chrome.

AOL email screens now are not displaying correctly. Menu and toolbar icons are blank. AOL displays correctly if I use MS Internet Explorer or Google Chrome.

Chosen solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

Read this answer in context 👍 0

All Replies (8)

more options

Did this just happen overnight?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

Did all of the above and there is no change. Been going on for several weeks. I use different web browser for AOL mail.

more options

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Problems have been coming up with v49 and 50. You may want to think about going back a version.

more options

Ran safe mode with network. AOL not working correctly with Firefox. Tried Google Chrome AOL displays screens correctly.

more options

I've called for more help.

more options

I found the following:

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

I followed the instructions on Firefox refresh and now AOL is working correctly.

more options

Chosen Solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

more options

Problem solved.