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I'm on a brand new install of Firefox and it keeps crashing just about every 15 minutes.

  • 7 replies
  • 1 has this problem
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  • Last reply by FredMcD

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I just installed Firefox onto my new computer, and with no add-ons or extensions being used, it keeps crashing practically every 15 minutes or so. Attached is the list of all the crashes.

I just installed Firefox onto my new computer, and with no add-ons or extensions being used, it keeps crashing practically every 15 minutes or so. Attached is the list of all the crashes.

All Replies (7)

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Here are the crashes.

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Please provide click-able hyperlinks for those Crash Reports.

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bp-e700efc5-976a-4f7a-b38f-a31c92161001

Signature: js::GCMarker::eagerlyMarkChildren

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Here's the crash reports in text form:

bp-28c5635b-884c-4bf0-af9f-8131e2161003 10/3/2016 5:53 PM bp-1e198163-34de-42b4-918c-b1a982161003 10/3/2016 5:52 PM bp-85551b2b-4439-4482-8ccc-8e18b2161003 10/3/2016 5:52 PM bp-bd12b11d-1567-4020-b546-31a882161001 10/1/2016 12:27 AM bp-4b078d80-c511-43dd-8efe-d2c292161001 10/1/2016 12:12 AM bp-e700efc5-976a-4f7a-b38f-a31c92161001 9/30/2016 11:26 PM bp-3fa04da7-dfae-485c-85f2-c1a582161001 9/30/2016 11:25 PM 92a66a3e-e1ba-4bab-b158-af335c6f1a51 9/30/2016 11:16 PM bp-941b6c2c-23ed-4837-ba41-c81092161001 9/30/2016 11:09 PM bp-78f66e80-6e83-40de-a9e8-4b9112161001 9/30/2016 11:03 PM bp-d03fb823-d760-4c83-9f6f-c26922160930 9/30/2016 12:34 AM bp-19f067b4-2bc2-4d1b-b572-f34332160930 9/30/2016 12:12 AM bp-2a1cf384-dab5-4bee-a52d-45f7f2160930 9/29/2016 10:16 PM bp-b38be6cb-adec-452a-a653-912402160930 9/29/2016 10:06 PM bp-92e1a367-a18f-4226-a83e-6649a2160930 9/29/2016 10:02 PM bp-ad199451-627f-42fa-be4f-c1d4b2160929 9/29/2016 12:18 AM

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Updating my graphics card drivers and then disabling hardware acceleration seems to have fixed the problem. Will update if there are any more crashes.

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There was another crash today, with hardware acceleration still turned off.

https://crash-stats.mozilla.com/report/index/bp-67fdef24-8e67-470c-8283-8df722161005

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Signature: nsINode::AddEventListener

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

nvd3dum.dll = NVIDIA Windows Vista WDDM driver


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration