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after installing update 45.6.0, I now need to enter passwords for all accounts each time Thunderbird starts. I disabled addons, running safe mode, no change. ??

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  • Last reply by trevak

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after installing update 45.6.0, I now need to enter passwords for all accounts each time Thunderbird starts and when I send an email. thanks for your help.


 Application Basics
   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20161222195647
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
   account6:
     INCOMING: account6, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
   account7:
     INCOMING: account7, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
   account8:
     INCOMING: account8, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account9:
     INCOMING: account9, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
 Crash Reports
 Extensions
   Color Folders, 1.1, false, colorfolders@fisheater.com
   Compose Toolbar Buttons, 4.1.1, false, color.text.compose.buttons@yduka.com
   Emoji, 1.4.1, false, emoji@ganss.org
   Emoji Menu, 1.2.1, false, emoji@menu.com
   Folder Levels, 1.0.1, false, folderlevels@jeremy.iverson
   Highlighter, 0.6.5, false, andre.rodier-highlighter@gmailcom
   Lightning, 4.7.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Manually sort folders, 1.1.1, false, tbsortfolders@xulforum.org
   Zoom Button for Thunderbird, 0.0.8, false, ZoomButton@accessfirefox.org
 Important Modified Preferences
   Name: Value
     accessibility.lastLoadDate: 1485033100
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.6.0
     font.internaluseonly.changed: false
     font.minimum-size.x-western: 14
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Comic Sans MS
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 28
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 898045bf-3bd0-45f9-b65e-ca96698415d
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1484509241
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true
 Graphics
     Adapter Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x22b1
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4444
     Driver Date: 4-22-2016
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.14393.351)
     ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 300
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 1
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.12
     4.12
     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC
     NSS Util
     3.21.3
     3.21.3
     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC
     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC
after installing update 45.6.0, I now need to enter passwords for all accounts each time Thunderbird starts and when I send an email. thanks for your help. Application Basics Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account6: INCOMING: account6, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account7: INCOMING: account7, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true account8: INCOMING: account8, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account9: INCOMING: account9, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Color Folders, 1.1, false, colorfolders@fisheater.com Compose Toolbar Buttons, 4.1.1, false, color.text.compose.buttons@yduka.com Emoji, 1.4.1, false, emoji@ganss.org Emoji Menu, 1.2.1, false, emoji@menu.com Folder Levels, 1.0.1, false, folderlevels@jeremy.iverson Highlighter, 0.6.5, false, andre.rodier-highlighter@gmailcom Lightning, 4.7.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Manually sort folders, 1.1.1, false, tbsortfolders@xulforum.org Zoom Button for Thunderbird, 0.0.8, false, ZoomButton@accessfirefox.org Important Modified Preferences Name: Value accessibility.lastLoadDate: 1485033100 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.6.0 font.internaluseonly.changed: false font.minimum-size.x-western: 14 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Comic Sans MS font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 28 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 898045bf-3bd0-45f9-b65e-ca96698415d network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1484509241 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true privacy.donottrackheader.enabled: true Graphics Adapter Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x22b1 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 20.19.15.4444 Driver Date: 4-22-2016 Direct2D Enabled: false DirectWrite Enabled: false (10.0.14393.351) ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 300 WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 1 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.3 Basic ECC 3.21.3 Basic ECC NSS Util 3.21.3 3.21.3 NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC

Chosen solution

trevak said

Matt... could you recommend an anti virus you like that works well with Mozilla products ? thanks

Not really.

But the reality is that email scanning is really not necessary. Either incoming or outgoing. If you want something compatible, just get a basic anti virus and not an internet security suite.

Avast has some quirks I find distasteful, not the least of which is it want to be added to the chain of trust for encrypted browsing in the same say proper certifying authorities are. But they want you to add them so they do not need to have their security and processes audited as the real authorities do. Avast is not the only one to do this, but I find it problematic as you are placing all of your trust in the anti virus program vendor and their integrity. You are also inserting what is a weak link in the chain of trust. I doubt the NSA will have trouble getting avast to hand over the encryption keys so they can snoop.

Products with a firewall will help if you have an infection that is connecting outwards, but really the anti virus should be identifying the program as a threat, but blocking it because it has not got it in that version in it's database.

Personally I use NOD32, but it is not performing in anti virus tests as well as it once was. But it does appear to work for me.

Basically you need to make an informed decision. Look at results of performance tests, read the information we have on the wiki about different products. Examine how much they slow down your computer. I read recently that some anti virus basically reduce the speed of a computer by uo to 40%. Draw your own conclusions. Personally I hate Nortons, but we have support folk here that use it quite happily, they are happy to fiddle with it's firewall component every time Thunderbird updates, so it causes them no issues because they know how to fix those password errors.

In the end the more bells and whistles a product has, the more things there are to go wrong. Packages with anti phishing, anti scam, anti spam, anti virus, firewall etc have a huge footprint to mess up in. Then they update the products every day or in some cases every few hours. It is no wonder their are false positives, incorrect blocking etc.

Read this answer in context 👍 1

All Replies (8)

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What anti virus are you using? Does it respond better if you disable email scanning?

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Avast Internet Security, been using for about 1 yr, it made no difference to shut it off. thanks

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Why is it every time I read avast I get shivers up my spine.

Perhaps this has something to do with it. https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

I suggest you try safe mode. To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
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I started windows 10 in safe mode with f5 but could not get my network for hot spot to work in safe mode. thanks.

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Matt... thanks for your help ! I followed the instructions for "Hangs with" and Thunderbird worked fine. To double check I turned avast mail shield back on and in options in Thunderbird I re selected "allow antivirus to.... " . I restarted computer and Thunderbird is still working as it should.  ??? Will see how it goes the next few days. Thanks again for your help.

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Matt... could you recommend an anti virus you like that works well with Mozilla products ? thanks

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Chosen Solution

trevak said

Matt... could you recommend an anti virus you like that works well with Mozilla products ? thanks

Not really.

But the reality is that email scanning is really not necessary. Either incoming or outgoing. If you want something compatible, just get a basic anti virus and not an internet security suite.

Avast has some quirks I find distasteful, not the least of which is it want to be added to the chain of trust for encrypted browsing in the same say proper certifying authorities are. But they want you to add them so they do not need to have their security and processes audited as the real authorities do. Avast is not the only one to do this, but I find it problematic as you are placing all of your trust in the anti virus program vendor and their integrity. You are also inserting what is a weak link in the chain of trust. I doubt the NSA will have trouble getting avast to hand over the encryption keys so they can snoop.

Products with a firewall will help if you have an infection that is connecting outwards, but really the anti virus should be identifying the program as a threat, but blocking it because it has not got it in that version in it's database.

Personally I use NOD32, but it is not performing in anti virus tests as well as it once was. But it does appear to work for me.

Basically you need to make an informed decision. Look at results of performance tests, read the information we have on the wiki about different products. Examine how much they slow down your computer. I read recently that some anti virus basically reduce the speed of a computer by uo to 40%. Draw your own conclusions. Personally I hate Nortons, but we have support folk here that use it quite happily, they are happy to fiddle with it's firewall component every time Thunderbird updates, so it causes them no issues because they know how to fix those password errors.

In the end the more bells and whistles a product has, the more things there are to go wrong. Packages with anti phishing, anti scam, anti spam, anti virus, firewall etc have a huge footprint to mess up in. Then they update the products every day or in some cases every few hours. It is no wonder their are false positives, incorrect blocking etc.

more options

Matt... thanks for all your help. I switched to Bit-defender and all is working well.