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Mailbox folders have disappeared

  • 2 replies
  • 2 have this problem
  • 24 views
  • Last reply by jdmac1

jdmac1
jdmac1
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Have been using Thunderbird for years with several IMAP servers and have created many folders in Thunderbird to organize received mail. Suddenly all the folders disappeared - including 'sent' folder. They are all still there on the server, and are all subscribed. Tried various solutions in Thunderbird (e.g. unchecking 'subscribed folders only,' etc.) but no improvement. Only my inbox appears, and of course none of my filters work because - Thunderbird tells me - there is no such folder.

Have been using Thunderbird for years with several IMAP servers and have created many folders in Thunderbird to organize received mail. Suddenly all the folders disappeared - including 'sent' folder. They are all still there on the server, and are all subscribed. Tried various solutions in Thunderbird (e.g. unchecking 'subscribed folders only,' etc.) but no improvement. Only my inbox appears, and of course none of my filters work because - Thunderbird tells me - there is no such folder.

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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Thunderbird has recently updated. Check your anti virus firewall is not blocking the new version of Thunderbird actually accessing the internet.

jdmac1
jdmac1 Question owner
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Thunderbird is accessing the internet and downloading messages from the server; that's not the problem. As I said in the original post, the problem is that only the inbox appears - the twenty or so folders I had added over the years, and even the sent and trash folders, simply disappeared.