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Firefox crashed in a weird way. Unable to click within loaded pages.

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

jclima
jclima
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After using firefox for a while, while creating a new tab, firefox will not allow me to click on anything on any of the tabs. I'm able to create new tabs and type URLs within any existing tabs or create new ones within that window. Pages will load but I will not be able to click on any links on any page. I can create a new window, and everything will work fine on the new window while the old windows will still not let me click on items in the page.

After using firefox for a while, while creating a new tab, firefox will not allow me to click on anything on any of the tabs. I'm able to create new tabs and type URLs within any existing tabs or create new ones within that window. Pages will load but I will not be able to click on any links on any page. I can create a new window, and everything will work fine on the new window while the old windows will still not let me click on items in the page.

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support