Question

This thread was archived. Please ask a new question if you need help.

HELP!!!!!! Everything is gone!!!!!

3 replies
5 have this problem
2 views
Last reply by get1960

Duela 7 urte

get1960

17/6/13 01:52

Hi. Somehow, overnight, I have lost everything that I had under Mozilla Thunderbird. I mean EVERYTHING!!!! No email accounts, no emails, no anything. I think Palemoon was updated over night, however, I do not see how that would wipe out everything!!!

Here is the Troubleshooting information:

 Application Basics

   Name: Thunderbird
   Version: 52.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170509142926
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-3cf7c5f7-4f10-4d41-a419-342452170106 (1/6/2017)

 Extensions
   Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 52.1.1
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 6dbd5890-f5dd-4e1f-819c-346348dab07
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     security.sandbox.content.tempDirSuffix: {aa1d1ba5-113c-4c4f-afc1-aff02ebb45f9}

 Graphics

     GPU #1
     Description: NVIDIA GeForce GTX 970
     Vendor ID: 0x10de
     Device ID: 0x13c2
     RAM: 4096
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll
     Driver Version: 22.21.13.8233
     Driver Date: 5-17-2017

     GPU #2
     Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0412
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4531
     Driver Date: 9-29-2016

     Features
     Direct2D: false
     DirectWrite: true (10.0.14393.1198)
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.4
     3.28.4

     NSS Util
     3.28.4
     3.28.4

     NSS SSL
     3.28.4
     3.28.4

     NSS S/MIME
     3.28.4
     3.28.4

Hi. Somehow, overnight, I have lost everything that I had under Mozilla Thunderbird. I mean EVERYTHING!!!! No email accounts, no emails, no anything. I think Palemoon was updated over night, however, I do not see how that would wipe out everything!!! Here is the Troubleshooting information: Application Basics Name: Thunderbird Version: 52.1.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20170509142926 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts Crash Reports https://crash-stats.mozilla.com/report/index/bp-3cf7c5f7-4f10-4d41-a419-342452170106 (1/6/2017) Extensions Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 52.1.1 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 6dbd5890-f5dd-4e1f-819c-346348dab07 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true security.sandbox.content.tempDirSuffix: {aa1d1ba5-113c-4c4f-afc1-aff02ebb45f9} Graphics GPU #1 Description: NVIDIA GeForce GTX 970 Vendor ID: 0x10de Device ID: 0x13c2 RAM: 4096 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll Driver Version: 22.21.13.8233 Driver Date: 5-17-2017 GPU #2 Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0412 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 20.19.15.4531 Driver Date: 9-29-2016 Features Direct2D: false DirectWrite: true (10.0.14393.1198) WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.4 3.28.4 NSS Util 3.28.4 3.28.4 NSS SSL 3.28.4 3.28.4 NSS S/MIME 3.28.4 3.28.4

Chosen solution

get1960,

how did you solve your problem??

👍 0

Answer 1 · 2017-06-13 01:52:15

user01229325

17/6/13 06:53

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Answer 2 · 2017-06-13 01:52:15

Wayne Mery

Moderator
Top 10 Contributor

17/6/20 23:28

Chosen Solution

get1960,

how did you solve your problem??

Answer 3 · 2017-06-13 01:52:15

get1960 Question owner

17/6/21 00:31

Hi Wayne. I had to recreate the email accounts and once that was done, all of the emails were downloaded again.

Search Support

HELP!!!!!! Everything is gone!!!!!

Chosen solution

All Replies (3)

Chosen Solution

Explore by product

Explore by topic

Browse by product

Browse all forum threads by topic

Get help with

Search Support

HELP!!!!!! Everything is gone!!!!!

Chosen solution

All Replies (3)

Chosen Solution