Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

YouTube videos not playing

  • 1 reply
  • 179 have this problem
  • 1 view
  • Last reply by FredMcD

more options

When watching video content (especially YouTube), I get a message "If playback doesn't begin shortly, try restarting your device." I have tried that as well as clearing my cache, and neither works. Any help?

When watching video content (especially YouTube), I get a message "If playback doesn't begin shortly, try restarting your device." I have tried that as well as clearing my cache, and neither works. Any help?

All Replies (1)

more options

Make sure you are not blocking content from Youtube.

Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues