Cannot get Firefox to load
I have been using Firefox since i purchased my computer 9 months ago with no problems. Over the past few days I cannot get Firefox to load. When the problem began about a week ago, it was crashing on startup but I was able to work around it by restoring and opening a new tab. Now I cannot get it to load at all. I have uninstalled the program(multiple times), updated operating system and antivirus, cleaned my drive w CCleaner, deleted Mozilla folder in Program drive, restarted, did a clean install (multiple times) and still no go. When opening FF, a Mozilla Crash Reporter window opens and gives me option to Restart or Quit. Restarting does not work. It says crash report is being submitted. Saved Detailed report if that will help. It is 4 pages long - see attached images. Any ideas how to get this working again?
Chosen solution
bp-fed3dfd4-b92c-4d6c-97ee-75e620170711 bp-e04ed985-be02-4712-b3c1-330c41170711
Signature: cmdshim32.dll@0x135b
cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.
comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691
Read this answer in context 👍 1All Replies (5)
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most resent 5-7 File Names in the folder. Post the information in the reply box.
Comodo Firewall is up to date. I removed Mozilla Firefox and related programs from the list of trusted and recognized programs (Not sure that makes sense to me) Since I cannot open Firefox I found the submitted reports in the Submitted Crash report file for Firefox and did a screen shot that I have attached.
Chosen Solution
bp-fed3dfd4-b92c-4d6c-97ee-75e620170711 bp-e04ed985-be02-4712-b3c1-330c41170711
Signature: cmdshim32.dll@0x135b
cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.
comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691
I cannot thank you enough!! After re-applying my profile, Firefox is up and running! I can finally get back to work and feel productive again. Thank you so much! :)
Modified by nettq
Glad to help. Safe Surfing.