Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost my bookmarks after PC reinstallation & I had not Reset my account password in past

more options

there are no password, bookmarks and other data when I have signed into firefox in my new Pc.

I had not reset my password in past

there are no password, bookmarks and other data when I have signed into firefox in my new Pc. I had not reset my password in past

Chosen solution

Sync is what it is; it's not intended to serve as a backup medium for long term data storage. Its purpose is to synchronize data across multiple devices, while retaining the current synchronization of data from those devices.

Read this answer in context 👍 2

All Replies (6)

more options

Is your Sync data on any other devices?

more options

the-edmeister said

Is your Sync data on any other devices?
in past ( 4 months ago) but not now. i have Unistalled form all other devices.
more options

main thing is that firefox is not giving good services to their users.

They can't hold data for longer time.


Chrome & opera are good browser than Mozilla browser

more options

Chosen Solution

Sync is what it is; it's not intended to serve as a backup medium for long term data storage. Its purpose is to synchronize data across multiple devices, while retaining the current synchronization of data from those devices.

more options

now what me have to do? their are any chance to get them back..


from march 2017 to July 2017 I have not signed into firefox account from any devices. Is that the reason for data loose

more options

I doubt if not being signed in to Sync for 3 or 4 months would cause your data to get lost, but it doesn't sound like you were using Firefox as intended to begin with. You should have made a backup of your Firefox Profile before that re-installation.