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firefox won't load any pages after update

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by lexxed

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Hi

After update to firefox Quantum. when i key in the address bar and press enter nothing happens. Also when i press to create new tab. nothing happens. i have done clean install. set to no proxy all does not works.

Also my chrome works but it needs to be set to sandbox mode.

Hi After update to firefox Quantum. when i key in the address bar and press enter nothing happens. Also when i press to create new tab. nothing happens. i have done clean install. set to no proxy all does not works. Also my chrome works but it needs to be set to sandbox mode.

All Replies (4)

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In the info that came when you posted there was a crash report and it is showing EXCEPTION_BREAKPOINT, this is usually associated to Video Card Drivers.

See if you can find updates for your IYour Intel(R) HD Graphics 4000 as they are A VERY old : Driver Date: 3-19-2012 You can Google Intel(R) HD Graphics 4600 and find the download page https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000

Can also try : https://www.intel.com/content/www/us/en/support/detect.html it should find your Video Card and Your Sound Card and show you drivers for them.

I see a few errors in the drivers so this is possibly a reason your having issues with Firefox 57. Please stay up to date on the drivers after as old & or corrupt drivers can cause a wide range of issues, some hard to identify as the video card being the issue.

https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY NO HARDWARE ACCELERATION

Your Sandbox is already set and running : Content Process Sandbox Level: 3 Effective Content Process Sandbox Level: 3

Please let us know if this solved your issue or if need further assistance.

Modified by Shadow110

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Hi Pkshadow Thank you so much for your help.

I have upgraded the HD Graphics 4000 drivers as you suggested.

Also i tried to turn off hardware acceleration through options but it would not open. so i use the about:config to set these to true: "gfx.direct2d.disabled" "layers.acceleration.disabled" "media.windows-media-foundation.allow-d3d11-dxva" "webgl.disabled"

However its still the same. when i enter a url into the address bar and press enter nothing happens. Same as when i tried to open a new tab also nothing happens.

Any advice would be much appreciated :)

Have attached latest troubleshooting report: Application Basics


Name: Firefox Version: 57.0 Build ID: 20171112125346 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 0/4 Stylo: true (enabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-babbd49d-6184-4b03-83da-0c7a10171117 Submitted: 32 minutes ago

Report ID: bp-cec279e2-449f-4d96-b6f9-533f31171116 Submitted: 1 day ago

All Crash Reports

Firefox Features


Name: Activity Stream Version: 2017.11.07.1100-7f4e3634 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Screenshots Version: 19.2.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Multi-process staged rollout Version: 3.05 ID: e10srollout@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Shield Recipe Client Version: 76.1 ID: shield-recipe-client@mozilla.org

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions


Name: Ace Stream Web Extension Version: 1.0.2 Enabled: false ID: acewebextension_unlisted@acestream.org

Name: Shopping Assistant Version: 3.2.7 Enabled: false ID: shoppingassist@ookong.com

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - DirectWrite: true (6.2.9200.22082) GPU #1 Active: Yes Description: Intel(R) HD Graphics 4000 Vendor ID: 0x8086 Device ID: 0x0166 Driver Version: 10.18.10.4425 Driver Date: 4-4-2016 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID: 21fa17aa RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend (UI Process): skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 14984 Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled



Media


Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output Devices Name: Group Speakers (Intel WiDi Audio Device): {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&06 Speakers (2- Intel WiDi Audio Device): {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&02 Speaker/HP (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_17AA21FA&REV_1002\4&39269019&0&0001 Input Devices Name: Group MIDI (2- Intel WiDi Audio Device): {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&02 SPDIF Interface (2- Intel WiDi Audio Device): {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&02 SPDIF Interface (Intel WiDi Audio Device): {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&06 Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_17AA21FA&REV_1002\4&39269019&0&0001 MIDI (Intel WiDi Audio Device): {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&06 MIDI (Intel WiDi Audio Device): {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&06 MIDI (2- Intel WiDi Audio Device): {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&02

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 286720 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20171112125346 browser.startup.homepage_override.buildID: 20171112125346 browser.startup.homepage_override.mstone: 57.0 browser.tabs.remote.autostart.2: true browser.urlbar.lastSuggestionsPromptDate: 20171116 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.ipc.processCount.web: 4 extensions.lastAppVersion: 57.0 gfx.crash-guard.d3d11layers.appVersion: 57.0 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2696 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1510815648 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20171112125346 media.gmp-manager.lastCheck: 1510816008 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.enabled: false media.gmp-widevinecdm.lastUpdate: 1510815648 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true media.windows-media-foundation.allow-d3d11-dxva: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1510817078 places.history.expiration.transient_current_max_pages: 65320 plugin.disable_full_page_plugin_for_types: application/pdf plugin.state.flash: 0 security.sandbox.content.tempDirSuffix: {139dfb61-0952-46b3-858f-67afa4c3f8cf} services.sync.declinedEngines: storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1510817078 webgl.disabled: true

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions


NSPR Expected minimum version: 4.17 Version in use: 4.17

NSS Expected minimum version: 3.33 Version in use: 3.33

NSSSMIME Expected minimum version: 3.33 Version in use: 3.33

NSSSSL Expected minimum version: 3.33 Version in use: 3.33

NSSUTIL Expected minimum version: 3.33 Version in use: 3.33

Experimental Features


Sandbox


Content Process Sandbox Level: 3 Effective Content Process Sandbox Level: 3

Modified by lexxed

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thanks, one more thing that i have just noticed when looking at your system details - can you please test if the following steps can fix the performance issue you're seeing in firefox 57?: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart firefox once.

then please let us know how this goes?

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Thanks philipp. i have just tried the accessibility.force_disabled to 1 as suggested. However its still the same.