Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

suggested fixes for slowness of key board or stopping of the browser are not working

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

BrianWalczak
BrianWalczak
more options

Irefreshing Firefox, star safe mode, clearing cache & sqlite file. memory cpu are fine(i think). browser will stop responding seconds (3-30). startup slow but not flagging error. The keyboard is misplacing the space bar or ignoring it completely {i attributed the first to my dyslexia and the second to the slowness) even after reinstalling it. { 

   "osVersion": "Windows_NT 10.0",
   "version": "57.0.1",
   "buildID": "20171128222554",
   "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/57.0.1/WINNT/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 1,
   "remoteAutoStart": true,
   "currentContentProcesses": 2,
   "maxContentProcesses": 4,
   "autoStartStatus": 1,
   "styloBuild": true,
   "styloDefault": true,
   "styloResult": true,
 "modifiedPreferences": {
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.frecency_experiment": 3,
   "browser.cache.disk.capacity": 358400,
   "browser.places.smartBookmarksVersion": 8,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20171128222554",
   "browser.startup.homepage_override.mstone": "57.0.1",
   "browser.startup.homepage": "https://www.yahoo.com/",
   "browser.startup.homepage_override.buildID": "20171128222554",
   "browser.tabs.remote.autostart.2": true,
   "browser.urlbar.lastSuggestionsPromptDate": 20171202,
   "browser.urlbar.timesBeforeHidingSuggestionsHint": 0,
   "dom.ipc.processCount.web": 4,
   "extensions.lastAppVersion": "57.0.1",
   "gfx.crash-guard.d3d11layers.appVersion": "57.0.1",
   "gfx.crash-guard.d3d11layers.driverVersion": "23.21.13.8813",
   "gfx.crash-guard.d3d11layers.deviceID": "0x13c2",
   "gfx.crash-guard.d3d11layers.feature-d3d11": true,
   "gfx.crash-guard.d3d11layers.feature-d2d": true,
   "gfx.crash-guard.status.d3d11layers": 2,
   "layers.mlgpu.sanity-test-failed": false,
   "media.gmp-widevinecdm.lastUpdate": 1512214394,
   "media.gmp-gmpopenh264.lastUpdate": 1512214393,
   "media.hardware-video-decoding.failed": false,
   "media.gmp-widevinecdm.version": "1.4.8.1008",
   "media.gmp-gmpopenh264.abi": "x86_64-msvc-x64",
   "media.gmp-manager.lastCheck": 1512214552,
   "media.gmp-widevinecdm.abi": "x86_64-msvc-x64",
   "media.gmp.storage.version.observed": 1,
   "media.gmp-gmpopenh264.version": "1.7.1",
   "media.gmp-manager.buildID": "20171128222554",
   "network.predictor.cleaned-up": true,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 116694,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.donottrackheader.enabled": true,
   "security.sandbox.content.tempDirSuffix": "{015c3537-7a17-411e-8b18-49b5aaf23ef7}",
   "security.tls.version.min": 0,
   "services.sync.declinedEngines": "",
   "services.sync.lastPing": 1512213033,
   "services.sync.lastSync": "Sat Dec 02 2017 01:40:22 GMT-1000 (Hawaiian Standard Time)",
   "services.sync.engine.prefs.modified": false,
   "ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found."

 "lockedPreferences": {},
 "media": {
   "currentAudioBackend": "wasapi",
   "currentMaxAudioChannels": 2,
   "currentPreferredChannelLayout": "stereo",
   "currentPreferredSampleRate": 48000,
   "audioOutputDevices": [
     {
       "name": "Speakers (Sound Blaster Recon3Di)",
       "groupId": "HDAUDIO\\FUNC_01&VEN_1102&DEV_0011&SUBSYS_1458A026&REV_1009\\4&221007b0&0&0201",
       "vendor": "",
       "type": 2,
       "state": 2,
       "preferred": 7,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 48000,
       "maxRate": 48000,
       "minRate": 48000,
       "maxLatency": 480,
       "minLatency": 144
     },
Irefreshing Firefox, star safe mode, clearing cache & sqlite file. memory cpu are fine(i think). browser will stop responding seconds (3-30). startup slow but not flagging error. The keyboard is misplacing the space bar or ignoring it completely {i attributed the first to my dyslexia and the second to the slowness) even after reinstalling it. { "osVersion": "Windows_NT 10.0", "version": "57.0.1", "buildID": "20171128222554", "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0", "safeMode": false, "updateChannel": "release", "supportURL": "https://support.mozilla.org/1/firefox/57.0.1/WINNT/en-US/", "numTotalWindows": 1, "numRemoteWindows": 1, "remoteAutoStart": true, "currentContentProcesses": 2, "maxContentProcesses": 4, "autoStartStatus": 1, "styloBuild": true, "styloDefault": true, "styloResult": true, "modifiedPreferences": { "browser.cache.disk.filesystem_reported": 1, "browser.cache.disk.smart_size.first_run": false, "browser.cache.frecency_experiment": 3, "browser.cache.disk.capacity": 358400, "browser.places.smartBookmarksVersion": 8, "browser.sessionstore.upgradeBackup.latestBuildID": "20171128222554", "browser.startup.homepage_override.mstone": "57.0.1", "browser.startup.homepage": "https://www.yahoo.com/", "browser.startup.homepage_override.buildID": "20171128222554", "browser.tabs.remote.autostart.2": true, "browser.urlbar.lastSuggestionsPromptDate": 20171202, "browser.urlbar.timesBeforeHidingSuggestionsHint": 0, "dom.ipc.processCount.web": 4, "extensions.lastAppVersion": "57.0.1", "gfx.crash-guard.d3d11layers.appVersion": "57.0.1", "gfx.crash-guard.d3d11layers.driverVersion": "23.21.13.8813", "gfx.crash-guard.d3d11layers.deviceID": "0x13c2", "gfx.crash-guard.d3d11layers.feature-d3d11": true, "gfx.crash-guard.d3d11layers.feature-d2d": true, "gfx.crash-guard.status.d3d11layers": 2, "layers.mlgpu.sanity-test-failed": false, "media.gmp-widevinecdm.lastUpdate": 1512214394, "media.gmp-gmpopenh264.lastUpdate": 1512214393, "media.hardware-video-decoding.failed": false, "media.gmp-widevinecdm.version": "1.4.8.1008", "media.gmp-gmpopenh264.abi": "x86_64-msvc-x64", "media.gmp-manager.lastCheck": 1512214552, "media.gmp-widevinecdm.abi": "x86_64-msvc-x64", "media.gmp.storage.version.observed": 1, "media.gmp-gmpopenh264.version": "1.7.1", "media.gmp-manager.buildID": "20171128222554", "network.predictor.cleaned-up": true, "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 116694, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.donottrackheader.enabled": true, "security.sandbox.content.tempDirSuffix": "{015c3537-7a17-411e-8b18-49b5aaf23ef7}", "security.tls.version.min": 0, "services.sync.declinedEngines": "", "services.sync.lastPing": 1512213033, "services.sync.lastSync": "Sat Dec 02 2017 01:40:22 GMT-1000 (Hawaiian Standard Time)", "services.sync.engine.prefs.modified": false, "ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found." "lockedPreferences": {}, "media": { "currentAudioBackend": "wasapi", "currentMaxAudioChannels": 2, "currentPreferredChannelLayout": "stereo", "currentPreferredSampleRate": 48000, "audioOutputDevices": [ { "name": "Speakers (Sound Blaster Recon3Di)", "groupId": "HDAUDIO\\FUNC_01&VEN_1102&DEV_0011&SUBSYS_1458A026&REV_1009\\4&221007b0&0&0201", "vendor": "", "type": 2, "state": 2, "preferred": 7, "supportedFormat": 4112, "defaultFormat": 4096, "maxChannels": 2, "defaultRate": 48000, "maxRate": 48000, "minRate": 48000, "maxLatency": 480, "minLatency": 144 },

All Replies (1)

Shadow110
Shadow110
more options

None of the above means anything to me in that format. Nor do I have true read for your Firefox version, OS, nor what Extensions you have, nor video card crivers as those are all included when you tick the box send info to Mozilla, consider doing so before doing a post. Next time.

Update your Video Card Drivers the is error can be seen in what is there.

So since I have no info you can do this :

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.