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Firefox Quantum request for update to access google dirve.

simonloh
simonloh
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After update to Firefox Quantum, I couldn't access to Google Drive. "Update your browser to use Google Drive".

After update to Firefox Quantum, I couldn't access to Google Drive. "Update your browser to use Google Drive".

All Replies (3)

Shadow110
Shadow110
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if not updated to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version.

Try clearing your Cache and cookies for Google then retry again.

Please let us know if this solved your issue or if need further assistance.

simonloh
simonloh Question owner
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Problem persist after update to 57.0.2. Please help to solve this problem.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Your browser identified itself to this forum in a strange way:

Mozilla/5.0 (Windows NT 6.1; rv:57.0 () Gecko/20100101 Firefox/57.0 ( anonymized by Abelssoft 890744422

For comparison, mine (red text from https://jeffersonscher.com/res/jstest.php):

Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

Perhaps Google Drive doesn't understand that to mean "Firefox 57" or perhaps whatever Abelssoft product you're using is sending something even stranger to Google Drive. Do you know if there is a way to set that software to simply show Google Drive Firefox's true user agent string without modifying it?