I can not log into or access one of my 3 gmail accounts - started this morning.
I use Thunderbird (52.6) to check 3 Gmail accounts daily. This morning, I started receiving a message that an email I tried to send out of account #3 would not go out. Account not set up properly. I did not do anything on my end to change anything. It kept asking me to retry or put in a new password. Will not take the correct passowr. Gmail on the web works fine, but to be on the safe side, I changed the password on the #3 account. Rebooted computer after trying different things a couple of times. Still doesn't let me in. Removed account #3 from Thunderbird, rebooted again, added account #3 back in. Same message. I've checked all the settings and can't find any problem. Using Normal password, ports seem to be right and match the other accounts. Updated to the latest version. Could use some help. This my personal and preferred account, of course. Thank you.
All Replies (4)
Please supply some info so we understand what type and what server settings you are using. In Thunderbird Help > Troubleshooting Information click on 'Copy text to clipboard' In this forum question, right click in 'Post a Reply' text box and select Paste. Remove all info on fonts and printers but nothing else.
Application Basics
Name: Thunderbird Version: 52.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180123185941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account16:
INCOMING: account16, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Adblock Plus, 2.9.1, false, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Bamboo Feed Reader, 2.3.2, false, {b2e69492-2358-071a-7056-24ad0c3defb1}
CardBook, 26.5, false, cardbook@vigneau.philippe
DOM Inspector, 2.0.16.1-signed, false, inspector@mozilla.org
gContactSync, 2.0.13, false, gContactSync@pirules.net
ReminderFox, 2.1.5.6, false, {ada4b710-8346-4b82-8199-5de2b400a6ae}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1517420087
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browser.cache.disk.smart_size_cached_value: 358400
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browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 52.6.0
font.internaluseonly.changed: true
font.minimum-size.x-western: 12
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
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font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Droid Sans Mono
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font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Georgia
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 12
gfx.crash-guard.glcontext.appVersion: 45.8.0
gfx.crash-guard.glcontext.deviceID: 0x1916
gfx.crash-guard.glcontext.driverVersion: 21.20.16.4550
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1261149246
mailnews.database.global.datastore.id: d0564d2e-3c96-4837-8e4b-081ab75402f
mailnews.database.global.indexer.enabled: false
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 1
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.protocol-handler.warn-external.mhtml: false
places.database.lastMaintenance: 1517754557
places.history.expiration.transient_current_max_pages: 82380
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 0
plugin.state.npauthz: 0
plugin.state.npcig: 0
plugin.state.npgeplugin: 0
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Sorry I didn't find the font lines until after I posted.
I notice you are using 'POP' mail accounts.
It is possible this is gmail being a pain. When a 'less secure app' is used, they may try to get you logon to webmail to reset a password as it gets you to use their webmail. Note 'less secure app' does not mean it is less secure, but it means you are neither using webmail nor imap and OAuth2.
They may need you to use a captcha to unlock and prove it really is you. at this link under the 2step drop down section https://support.google.com/accounts/answer/6009563 It mentions unlocking a Captcha: On your device’s browser, go to: https://accounts.google.com/DisplayUnlockCaptcha
Logon to gmail webmail using a browser. Make sure you have selected the option to use 'Less secure apps'.
If you update/ modify a password in gmail webmail then update the password in Thunderbird. Access this and completely remove old password and then enter the new one again.
- 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab
- click on 'Saved Passwords' button
- click on 'Show Paswords' button
You will have two lines for that account.
- mailbox:// mail account
- smtp://mail account
- right click on each line in turn and select 'Edit Password'
- completely remove old and type new one
- click on 'Close'
- click on 'OK'
Exit and restart Thunderbird.