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Firefox is trying to install a helper tool, repeatedly.

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  • Last reply by FredMcD

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Fire fox keeps on trying to install updates repeatedly. When I restart and open Firefox the window appears again asking for a password, then then the updates are to start in a few minutes, and and request to install helper. Then a message Firefox is installing updates and will open in a moment. Then a new browser page opens. .when I open Firefox the next time it repeats.

Fire fox keeps on trying to install updates repeatedly. When I restart and open Firefox the window appears again asking for a password, then then the updates are to start in a few minutes, and and request to install helper. Then a message Firefox is installing updates and will open in a moment. Then a new browser page opens. .when I open Firefox the next time it repeats.

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That sounds a bit viral. I recommend you virus check your computer.

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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia