When I try to set up my Talktalk email account I get message that user name or password is incorrect - they are not!
I have just set up 2 email accounts but each time I try to set up my Talktalk account it says my username and/or password is incorrect - they are not! I tried setting the account up manually but still get the incorrect username and password message
Chosen solution
Additional thread on same subject here. https://support.mozilla.org/en-US/questions/1209009
Read this answer in context 👍 0All Replies (6)
That message means any of the following are not correct:
- User name is incorrect and/or Password is incorrect
- Password and Username are correct, but not for the server settings you are using.
What do you have in your email address after the '@' sign?
Are you trying to set up a pop or an imap mail account?
What OS are you using? Windows, MAC, Linux ?
Modified by Toad-Hall
Hi Toad Hall (1) OS is Windows 10 (2)after @sign is talktalk.net: thnaks for any help
In webmail account using a browser: Check: do you need to select whether you want to use POP or IMAP? Some auto select IMAP, some do not select any and you have to do this first. Either way, make sure whatever is selected is what you want.
I note on the talktalk website they recommend imap, so it may be auto selected. Note: the type you use is down to you. I have some pop and some imap. I have to admit I still prefer pop, but if you need to access emails from more than one device eg: computer at home, computer at work, phone then perhaps imap is better.
Be careful when entering email address and password that all is correct - no typos :)
In Thunderbird
- 'Menu icon' > 'New Message' > 'Existing Mail Account'
- Enter name,
- Enter full email address
- Enter Password (same one you access webmail)
- Select checkbox to remember password
- click on 'Continue'
Thunderbird will attempt to locate configuration settings.
Check them carefully. Do you want 'Pop' or 'Imap' because this determines server settings.
IMAP
- Username: username@talktalk.net = full email address
- Server name: mail.talktalk.net
- Port :993
- Authentication Method: Normal Password
- Connection Security: SSL/TLS
POP3
- Username: username@talktalk.net = full email address
- Server name: mail.talktalk.net
- Port: 995
- Authentication Method: Normal Password
- Connection Security: SSL/TLS
Outgoing mail server SMTP
- Username: username@talktalk.net = full email address
- Server name: smtp.talktalk.net
- Port : 587
- Authentication Method: Normal Password
- Connection Security: STARTTLS
If you need to check all is correct, click on 'Manual Config'
Make sure the Username is your full email address.
Chosen Solution
Additional thread on same subject here. https://support.mozilla.org/en-US/questions/1209009
Success - problem iust that I have no idea how this came about! I have been entering different settings from all over the web and I must have had about 10 permutations - but.... Talktalk is now running in Thunderbird. Thanks to you all for the time you have taken and I can only surmise that I have found a bit of the solution in each reply. Thanks again