Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Comments section won't load

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

mcmaster50
mcmaster50
more options

Since upgrading to Firefox Quantum there are several sites that will no longer show the comments section. I have no adblockers running and privacy is set at recommended settings, but I have "played" with those as well. I know this is a Firefox specific problem, as Chrome and Edge have absolutely no problem with these sites showing the comments sections.

BTW, I say "sites" as they are various and, as is shown with Edge and Chrome, it is NOT a site-specific problem, so if I say it is one site or 20 sites, the problem remains with Firefox, not the site(s).

This is getting really old.

Any ideas?

Thanks!

Since upgrading to Firefox Quantum there are several sites that will no longer show the comments section. I have no adblockers running and privacy is set at recommended settings, but I have "played" with those as well. I know this is a Firefox specific problem, as Chrome and Edge have absolutely no problem with these sites showing the comments sections. BTW, I say "sites" as they are various and, as is shown with Edge and Chrome, it is NOT a site-specific problem, so if I say it is one site or 20 sites, the problem remains with Firefox, not the site(s). This is getting really old. Any ideas? Thanks!

All Replies (2)

Shadow110
Shadow110
more options

Please give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

There is Tracking Protection that can block (wanted) content.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window