Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Manage cookies and site data box missing bottom "remove selected" etc

  • 4 replies
  • 2 have this problem
  • 15 views
  • Last reply by Southpaw326

Southpaw326
Southpaw326
more options

In the Firefox update that was installed today, I find that I cannot remove individual cookies because the "Manage Cookies and Site Data" box is missing the bottom section (Remove selected, remove all shown, cancel, save changes). In every help section, the graphic shows the bottom section, but when I follow the steps, the Manage Cookies and Site Data box ends at the bottom with the last listed cookie. There are no options to remove, cancel, etc.

In the Firefox update that was installed today, I find that I cannot remove individual cookies because the "Manage Cookies and Site Data" box is missing the bottom section (Remove selected, remove all shown, cancel, save changes). In every help section, the graphic shows the bottom section, but when I follow the steps, the Manage Cookies and Site Data box ends at the bottom with the last listed cookie. There are no options to remove, cancel, etc.

Chosen solution

I checked, and the problem is not that Firefox is not high enough. I will try the uninstall, etc. next. Thanks.

Read this answer in context 👍 0

All Replies (4)

Shadow110
Shadow110
more options

Hi, strange, please try this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 60.0.0 with a Full Version Installer

Please uninstall your Flash 27.0 r0 as is a security risk Flash Player Version: 29.0.0.171 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that these buttons may not be visible when the Firefox window isn't high enough. You can try Full Screen mode (F11) or zoom out the page (Ctrl + -) to see if that makes the buttons appear.

Southpaw326
Southpaw326 Question owner
more options

Chosen Solution

I checked, and the problem is not that Firefox is not high enough. I will try the uninstall, etc. next. Thanks.

Southpaw326
Southpaw326 Question owner
more options

I was just about to uninstall Firefox when I decided to try that second option again. I don't know why I didn't see it the first time, but going full screen solved the problem. Thanks for your help.