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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Shadow110

osmanabi
osmanabi
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When I try to launch Firefox it opens up the Mozilla crash reporter window. I tried to launch Firefox in safe mode but that gave the same result as well.

Crash ID: bp-d07f902d-3b49-47b0-b84c-d91c80180814

Report Contents: AvailablePageFile: 28381671424 AvailablePhysicalMemory: 11971530752 AvailableVirtualMemory: 8794734665728 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 53280768 BreakpadReserveSize: 83886080 BuildID: 20180807170231 CPUMicrocodeVersion: 0x6000637 CrashTime: 1534282975 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1533852103 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["WLIDNSP.DLL","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","VCRUNTIME140.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","rsaenh.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","lgpllibs.dll","nss3.dll","mozglue.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 66 StartupCrash: 1 StartupTime: 1534282975 SystemMemoryUsePercentage: 30 ThreadIdNameMapping: 6176:"Gecko_IOThread",8636:"Timer",4260:"Link Monitor",8808:"Socket Thread",5644:"JS Watchdog",7768:"BGReadURLs",9228:"Hang Monitor",6924:"LSP Annotator",9420:"Cache2 I/O",5064:"Cookie",5804:"StreamTrans #1", Throttleable: 1 TotalPageFile: 34248839168 TotalPhysicalMemory: 17125380096 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 1.208565375 Vendor: Mozilla Version: 61.0.2

This report also contains technical information about the state of the application when it crashed

When I try to launch Firefox it opens up the Mozilla crash reporter window. I tried to launch Firefox in safe mode but that gave the same result as well. Crash ID: bp-d07f902d-3b49-47b0-b84c-d91c80180814 Report Contents: AvailablePageFile: 28381671424 AvailablePhysicalMemory: 11971530752 AvailableVirtualMemory: 8794734665728 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 53280768 BreakpadReserveSize: 83886080 BuildID: 20180807170231 CPUMicrocodeVersion: 0x6000637 CrashTime: 1534282975 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1533852103 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["WLIDNSP.DLL","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","VCRUNTIME140.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","rsaenh.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","lgpllibs.dll","nss3.dll","mozglue.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 66 StartupCrash: 1 StartupTime: 1534282975 SystemMemoryUsePercentage: 30 ThreadIdNameMapping: 6176:"Gecko_IOThread",8636:"Timer",4260:"Link Monitor",8808:"Socket Thread",5644:"JS Watchdog",7768:"BGReadURLs",9228:"Hang Monitor",6924:"LSP Annotator",9420:"Cache2 I/O",5064:"Cookie",5804:"StreamTrans #1", Throttleable: 1 TotalPageFile: 34248839168 TotalPhysicalMemory: 17125380096 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 1.208565375 Vendor: Mozilla Version: 61.0.2 This report also contains technical information about the state of the application when it crashed

All Replies (1)

Shadow110
Shadow110
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Hi, SQL issue..


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

Can you use another computer to download the full Firefox installer and possibly some malware scanning software?

Try this:

You can copy the file to the desktop and start the installation with a double-click on the desktop icon.

Please let us know if this solved your issue or if need further assistance.