Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Yellow dot on the Download arrow, failed message, & no way to correct it.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Mike109
Mike109
more options

I got the yellow dot on the download arrow several times during the last couple days & I've never seen this before.

Your link about managing download files says to "click on the right-facing arrow to choose what to do with the file". https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox

I always get a "failed" message, however I never get a right-facing arrow that lets me choose anything.

I've been downloading files from the same forum for several years & now Firefox says they are unsafe & gives me no way to override the failed message.

How can I get the files downloaded?

I got the yellow dot on the download arrow several times during the last couple days & I've never seen this before. Your link about managing download files says to "click on the right-facing arrow to choose what to do with the file". https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox I always get a "failed" message, however I never get a right-facing arrow that lets me choose anything. I've been downloading files from the same forum for several years & now Firefox says they are unsafe & gives me no way to override the failed message. How can I get the files downloaded?

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}