Can not remember logon, no email sent from Mozilla page
After update I needed to log in, can not find my details for login. details should have been sent to my email address after filling in the form on the login page
Chosen solution
re :no email sent from Mozilla page What has this got to do with Thunderbird ?
You attempted to logon to your webmail account using a browser and by the sounds of it you were using Mozilla Firefox.
As you had forgotten the password, you used the 'forgotten password' link. The process perhaps said it would send you an email with new password to help logon to webmail account, so you could reset that forgotten password.
This tells me you were probably not logging onto your ISP webmail as they would not assume you had another email address, so it must be another account. In those circumstances they usually ask you to provide another email address , so they can use it if they need to contact you. I have a webhost for a domain and they required another email address as a means of contact. Obviously, no email can be sent to the same account because you cannot login to see emails.
So you need to logon to whatever webmail account they sent the email. If you also have that additional email address set up as an account in Thunderbird, then it would receive the email after connecting and downloading from server. If you are not receiving emails into that other account then logon to the webmail account to check it has not been put into a server spam folder. If you have not set up a mail account for that other email address in Thunderbird, then it cannot be downloaded into something that does not exist.
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Chosen Solution
re :no email sent from Mozilla page What has this got to do with Thunderbird ?
You attempted to logon to your webmail account using a browser and by the sounds of it you were using Mozilla Firefox.
As you had forgotten the password, you used the 'forgotten password' link. The process perhaps said it would send you an email with new password to help logon to webmail account, so you could reset that forgotten password.
This tells me you were probably not logging onto your ISP webmail as they would not assume you had another email address, so it must be another account. In those circumstances they usually ask you to provide another email address , so they can use it if they need to contact you. I have a webhost for a domain and they required another email address as a means of contact. Obviously, no email can be sent to the same account because you cannot login to see emails.
So you need to logon to whatever webmail account they sent the email. If you also have that additional email address set up as an account in Thunderbird, then it would receive the email after connecting and downloading from server. If you are not receiving emails into that other account then logon to the webmail account to check it has not been put into a server spam folder. If you have not set up a mail account for that other email address in Thunderbird, then it cannot be downloaded into something that does not exist.
If you instruct Thunderbird to remember passwords, so Thunderbird can use it to auto connect to server then they will be stored here:
- 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab
- click on 'Saved Passwords' button
- click on 'Show Passwords' button.
You can access them if required and use them to logon to webmail accounts in order to update passwords or for any reason to access webmail account. Note: if you do update a password in a webmail account then the stored password in thunderbird mail account would also need updating. You can right click on mail account lines and use the 'Edit Password' option to update it. click on 'Done' and then 'OK'
Modified by Toad-Hall