Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Facebook tab is crashing constantly each time I open it.

  • 2 replies
  • 1 has this problem
  • 31 views
  • Last reply by FredMcD

Richard Jerkins
Richard Jerkins
more options

Hi, after the latest Firefox updates my Facebook is crashing a few seconds right after opening it. Sometimes it is immediate, while other times it takes a minute. All other websites are working normally without issue. I logged out and back in to Facebook several times but it keeps crashing over and over and over again. I am not having this issue with Google Chrome whatsoever. Below are my last three crash reports.. of 20+ from today.

https://crash-stats.mozilla.com/report/index/931a85bc-6b63-4b51-b6dc-55d2a0181125

https://crash-stats.mozilla.com/report/index/75d0c9b8-4450-4b1e-9a6e-32b510181125

https://crash-stats.mozilla.com/report/index/533f3319-fb3f-426a-b57b-5d5210181125

Hi, after the latest Firefox updates my Facebook is crashing a few seconds right after opening it. Sometimes it is immediate, while other times it takes a minute. All other websites are working normally without issue. I logged out and back in to Facebook several times but it keeps crashing over and over and over again. I am not having this issue with Google Chrome whatsoever. Below are my last three crash reports.. of 20+ from today. https://crash-stats.mozilla.com/report/index/931a85bc-6b63-4b51-b6dc-55d2a0181125 https://crash-stats.mozilla.com/report/index/75d0c9b8-4450-4b1e-9a6e-32b510181125 https://crash-stats.mozilla.com/report/index/533f3319-fb3f-426a-b57b-5d5210181125

All Replies (2)

FredMcD
FredMcD
more options

bp-931a85bc-6b63-4b51-b6dc-55d2a0181125 bp-75d0c9b8-4450-4b1e-9a6e-32b510181125 bp-533f3319-fb3f-426a-b57b-5d5210181125

Signature: js_strtod_harder

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 910347 RESOLVED INCOMPLETE Recent crashes at js_strtod_harder(DtoaState*, char const*, char**, int*) on Mac only

FredMcD
FredMcD
more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia