Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I fix an endless reboot loop

  • 5 replies
  • 2 have this problem
  • 15 views
  • Last reply by Bontboy

bamablacksmith
bamablacksmith
more options

After the last Windoze install Thunderbird wanted to reboot so I let it.. Now its stuck in a constant reboot loop. Tried uninstalling and it wants to reboot, tried installing over it .. immediately goes to reboot... How can I fix this.

After the last Windoze install Thunderbird wanted to reboot so I let it.. Now its stuck in a constant reboot loop. Tried uninstalling and it wants to reboot, tried installing over it .. immediately goes to reboot... How can I fix this.
Attached screenshots

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Remove Thunderbird. Uninstall it, but do not remove and data if the programs uninstalling offer to do that.

Reboot windows, open you word processing application and browser, just to be sure the fun has not moved to another regularly used app. Reinstall Thunderbird from thunderbird.net

I have seen similar fun and games. not with Thunderbird but other progams and it is usually caused by a program asking to update a DLL that is in use. hoever Thunderbird does not use "shared" dlls that it updates.

Usually this is a "helper" application from an anti virus program that is particularly unhelpful. But uninstalling should allow the change to occur without Thunderbird and a new install should reset the registry.

bamablacksmith
bamablacksmith Question owner
more options

I tried to uninstall.. I get the same window popup

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

bamablacksmith said

I tried to uninstall.. I get the same window popup

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. There may be a problem that simple starting in safe mode and then running thunderbird can fix.

Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX

Bontboy
Bontboy
more options

I tried using the restart in safe mode with networking but the issue still exists.

Bontboy
Bontboy
more options

Matt said

Remove Thunderbird. Uninstall it, but do not remove and data if the programs uninstalling offer to do that. Reboot windows, open you word processing application and browser, just to be sure the fun has not moved to another regularly used app. Reinstall Thunderbird from thunderbird.net I have seen similar fun and games. not with Thunderbird but other progams and it is usually caused by a program asking to update a DLL that is in use. hoever Thunderbird does not use "shared" dlls that it updates. Usually this is a "helper" application from an anti virus program that is particularly unhelpful. But uninstalling should allow the change to occur without Thunderbird and a new install should reset the registry.

How do I uninstall Thunderbird without losing all my data? I have looked at the Windows system uninstall button but there is nothing that says Do Not Remove personal data. I have tried all methods to try and get Thunderbird to run for the last four hours without any success. Can you please help me.