Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Messages going into Junk Mail folder that are not Junk.

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by christ1

Bill
Bill
more options

I have messages that are being put in the Junk Mail folder that are not junk mail. I don't know if Thunderbird is doing this or Specturm.

Spectrum has a "SPAM" folder which equates to the Junk Mail folder in Thunderbird. If I put an email in the Junk Mail folder and look on Spectrum it will be in the Spectrum SPAM folder. There are emails in the folder that do not have the Thunderbird Junk icon. I do not know if it is Spectrum or Thunderbird placing them in the folder. I have opened the Spectrum email on there web page, selected the emails in question, and checked the option that indicates it is not SPAM. The Spectrum application puts those emails into the Inbox.

I do not know if I need to do something in Thunderbird or Spectrum to resolve this problem. I would think that if the Thunderbird Junk icon is not associated with a message that Thunderbird is not the problem, but I don't know.

If I need to communicate with Spectrum let me know.

I have messages that are being put in the Junk Mail folder that are not junk mail. I don't know if Thunderbird is doing this or Specturm. Spectrum has a "SPAM" folder which equates to the Junk Mail folder in Thunderbird. If I put an email in the Junk Mail folder and look on Spectrum it will be in the Spectrum SPAM folder. There are emails in the folder that do not have the Thunderbird Junk icon. I do not know if it is Spectrum or Thunderbird placing them in the folder. I have opened the Spectrum email on there web page, selected the emails in question, and checked the option that indicates it is not SPAM. The Spectrum application puts those emails into the Inbox. I do not know if I need to do something in Thunderbird or Spectrum to resolve this problem. I would think that if the Thunderbird Junk icon is not associated with a message that Thunderbird is not the problem, but I don't know. If I need to communicate with Spectrum let me know.

Chosen solution

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.

Read this answer in context 👍 0

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

You'll need to train the Thunderbird spam filter for it to work properly. That means to mark messages as 'Junk' which are Junk, but haven't been classified as such, and marking false positives as 'Not Junk'.

Also see http://kb.mozillazine.org/Junk_Mail_Controls

There are emails in the folder that do not have the Thunderbird Junk icon.

The Junk icon would indicate that Thunderbird has classified a message as Junk.

Bill
Bill Question owner
more options

Thanks, I did not realize I could mark a message as Not Junk. When I looked at the message the only option was Junk. After receiving your response I found Message/Mark/Not Junk. That put the message in the Inbox. I had been looking for something like that.

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.