Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Logo Missing from Desktop Icon - see Windows generic icon instead with no logo; please help?

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by w5513

more options

Dear Community,

All of my other desktop icons render as normal .... strangely the Firefox logo has disappeared from the icon. I can still use the icon/shortcut without issue, but the logo is missing and replaced by some type of generic looking icon. Any ideas please? Thank you in advance.

Dear Community, All of my other desktop icons render as normal .... strangely the Firefox logo has disappeared from the icon. I can still use the icon/shortcut without issue, but the logo is missing and replaced by some type of generic looking icon. Any ideas please? Thank you in advance.

All Replies (3)

more options

Hi lgrant124, Try deleting that shortcut (send it to the Recycle Bin) and then click on Start and drag Firefox out to your desktop. It should create a new shortcut with the Firefox icon.

If that doesn't work, you will want to look into re-building your Thumbnail & Icon caches.

more options

Lately I seem to be having the same problem. When I start up my PC, the Firefox Icon is gone and the Windows generic Icon takes it's place. The Icon still works fine and starts Firefox normally. I've uninstalled Firefox, reinstalled the program, and the Icon is now there. When I did a restart, the Icon again disappears and I have that Windows generic Icon again. I've also tried clearing and resetting my Thumbnail & caches but I don't think I did that correctly. This seems to have started with the last Firefox update. I'm using Windows 10 Home, Ver 1909 (build 18363.815), and Firefox 76.0 (64-bit).

more options

Well my PC downloaded and installed about a 40 minute Windows 10 upgrade and now my Firefox Icon is back on my desktop. Will wonders ever quit?

Modified by w5513