We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Uninstalled then reinstalled TB. Cannot log into ISP.

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by sfhowes

sluchuck
sluchuck
more options

Running Windows 10. About a week ago, TB stopped logging into ISP (Verizon Yahoo). Got TB messages to the effect that my login parameters were wrong. I verified Server Settings and Password with ISP. Tried many suggestions found online. In desperation I uninstalled and reinstalled TB (wish I hadn't). Used uninstall wizard but found filename "Thunderbird" scattered in multiple folders, some protected files I could not delete. Deleted those I could. Tried to get a clean Reinstall. Reinstalled and verified Server Settings again. I try to download email by click on "Get Messages." Receive message in lower left hand corner: "NAME.verizon.net: Host contacted, sending login information..." It times out, then I receive the following errors: "Error with account NAME.verizon.net" and "Sending of password for user NAME did not succeed. Mail server pop.mail.yahoo.com responded: Server error - Please try again later." The password recorded in "Saved Passwords/Saved Logins" is correct. I tried playing with parameters like Authentication Method, POP/IMAP, etc. No joy.

Running Windows 10. About a week ago, TB stopped logging into ISP (Verizon Yahoo). Got TB messages to the effect that my login parameters were wrong. I verified Server Settings and Password with ISP. Tried many suggestions found online. In desperation I uninstalled and reinstalled TB (wish I hadn't). Used uninstall wizard but found filename "Thunderbird" scattered in multiple folders, some protected files I could not delete. Deleted those I could. Tried to get a clean Reinstall. Reinstalled and verified Server Settings again. I try to download email by click on "Get Messages." Receive message in lower left hand corner: "NAME.verizon.net: Host contacted, sending login information..." It times out, then I receive the following errors: "Error with account NAME.verizon.net" and "Sending of password for user NAME did not succeed. Mail server pop.mail.yahoo.com responded: Server error - Please try again later." The password recorded in "Saved Passwords/Saved Logins" is correct. I tried playing with parameters like Authentication Method, POP/IMAP, etc. No joy.

Chosen solution

  1. Are you talking about one or two email accounts? Verizon and Yahoo? Or are they the same account (not familiar with these email providers)
  2. Can you log into the web mail services of your email provider using a web browsers?
  3. Is it possible that your email provider enabled a restriction? For example for Gmail, one has to allow "less secure applications" for thunderbird to be able to connect.
Read this answer in context 👍 0

All Replies (2)

TB2
TB2
more options

Chosen Solution

  1. Are you talking about one or two email accounts? Verizon and Yahoo? Or are they the same account (not familiar with these email providers)
  2. Can you log into the web mail services of your email provider using a web browsers?
  3. Is it possible that your email provider enabled a restriction? For example for Gmail, one has to allow "less secure applications" for thunderbird to be able to connect.
sfhowes
sfhowes
  • Top 10 Contributor
more options

See this discussion on Verizon/Yahoo:

https://support.mozilla.org/en-US/questions/1282410#answer-1299175