Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync trouble

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Paul

konig2400
konig2400
more options

Gotba new phone today. Tried to sync Firefox to new account. Verified that old phone has everything checked off to be able to sync everything I could. When I click sync on my new phone nothing is actually syncsd to my new phone. Don't know what to do now

Gotba new phone today. Tried to sync Firefox to new account. Verified that old phone has everything checked off to be able to sync everything I could. When I click sync on my new phone nothing is actually syncsd to my new phone. Don't know what to do now

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Firefox Sync will only work if you are signed into the same Firefox Account on the new device. You do not need to set up a new account, just use the existing email address and password that you used for your previous device.