Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

PDF crash Firefox or, the page keeps reloading over and over then crashes my PC

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Bobcat
Bobcat
more options

I can not view any PDF files. when a page has PDF Firefox crashes or the page keeps reloading over an over i can't close Firefox then my PC will crash How can i stop this from happening and how can I view PDF files using Firefox?

I can not view any PDF files. when a page has PDF Firefox crashes or the page keeps reloading over an over i can't close Firefox then my PC will crash How can i stop this from happening and how can I view PDF files using Firefox?

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support