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Updating FF, why did I receive an XULRunner Platform Version '75.0' Error?

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  • Last reply by philipp

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While updating FF on my Windows 10 laptop, I received an error from XULRunner. Platform version '75.0' is not compatible with minVersion > = 74.0.1, maxVersion < = 74.0.1. Now FF will not open. Help?

While updating FF on my Windows 10 laptop, I received an error from XULRunner. Platform version '75.0' is not compatible with minVersion > = 74.0.1, maxVersion < = 74.0.1. Now FF will not open. Help?

Chosen solution

hi, this might be the result of an update that has gone wrong and leaves a program folder with partly old partly new files. that should be solvable by downloading & reinstalling firefox: https://www.mozilla.org/firefox/all/

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Chosen Solution

hi, this might be the result of an update that has gone wrong and leaves a program folder with partly old partly new files. that should be solvable by downloading & reinstalling firefox: https://www.mozilla.org/firefox/all/