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FireFox not working

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  • 1 has this problem
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  • Last reply by FredMcD

hawat1
hawat1
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Hi,

I have reinstalled the visual C++ runtimes 2015.

After this, FireFox stopped opening any web sites and executing "about:XXX" functions like config, or profiles. The page remains white. I get no error messages. Seconds before the re installation FireFox worked just fine.

I have started FireFox in safe mode - same problem. I have reinstalled firefox - same problem.

I don't know if my problems whith FireFox are related to the re installation of visual C++ runtimes 2015 but I run out of ideas on how I could fix this. Help me please.

Thank you.

Hi, I have reinstalled the visual C++ runtimes 2015. After this, FireFox stopped opening any web sites and executing "about:XXX" functions like config, or profiles. The page remains white. I get no error messages. Seconds before the re installation FireFox worked just fine. I have started FireFox in safe mode - same problem. I have reinstalled firefox - same problem. I don't know if my problems whith FireFox are related to the re installation of visual C++ runtimes 2015 but I run out of ideas on how I could fix this. Help me please. Thank you.

All Replies (1)

FredMcD
FredMcD
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If you want to reinstall Firefox, follow the instructions below. If you just want to remove it, disregard the install instructions.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia