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All Logins /passwords vanished - only showing Lockwise window

  • 1 reply
  • 1 has this problem
  • 28 views
  • Last reply by cor-el

djsdel
djsdel
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Ver - 81.0.1

All saved logins / passwords vanished - please help. Bookmarks are there but saved logins have disappeared.

Even Firefox password recovery tools are not helping. need immediate help.

Ver - 81.0.1 All saved logins / passwords vanished - please help. Bookmarks are there but saved logins have disappeared. Even Firefox password recovery tools are not helping. need immediate help.

Chosen solution

Did you make sure that you still use the same profile that has your logins and haven't switched to a new profile?

Do you still have a logins.json file in the profile folder that contains login data if you check this in an text editor ?

If that is the case then there might be a problem with the key file (key4.db) that stores the encryption key.

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All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Did you make sure that you still use the same profile that has your logins and haven't switched to a new profile?

Do you still have a logins.json file in the profile folder that contains login data if you check this in an text editor ?

If that is the case then there might be a problem with the key file (key4.db) that stores the encryption key.