Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Signature

  • 10 replies
  • 1 has this problem
  • 8 views
  • Last reply by msdop

more options

HI,

I created a signature using HTML, following the instructions on Thunderbird Help for "Signatures Stored in a File," at support.mozilla.org/en-US/kb/signatures. The signature comes out fine but a lot of additional "stuff" comes up with it. Please see the attachment, which contains a screenshot of the issue.

Is there away to eliminate this extra writing from appearing?

Thank you!

Michael

HI, I created a signature using HTML, following the instructions on Thunderbird Help for "Signatures Stored in a File," at support.mozilla.org/en-US/kb/signatures. The signature comes out fine but a lot of additional "stuff" comes up with it. Please see the attachment, which contains a screenshot of the issue. Is there away to eliminate this extra writing from appearing? Thank you! Michael
Attached screenshots

Chosen solution

If you open the signature file in a browser, does it show just your name? At first I thought maybe the Book Antiqua font might be forcing the plain text display, as it is not a standard W10 font. But if you have it installed, I can't see why TB wouldn't recognize it.

What happens if you uncheck the box 'Attach the signature from a file..', check the box 'Use HTML', and enter the code into the Signature text box as shown in the attached picture?

Read this answer in context 👍 1

All Replies (10)

more options

Looks like you saved the file as plain text. In the Write window, Save As/File..., choose Save as type: All files *.* and change the extension to html.

more options

Thank you for your reply. I went through the steps you suggested. I saved the signature as "File", then chose "Save as Type: All Files," but there was no "All Files*.*" I used the extension ".html," but I'm still getting the extra code.

Any further suggestions???

Michael

more options

I think what's happening is you have Send Options in Options/Composition/HTML Style set to send in html and plain text format (see picture).

more options

I changed that setting to "Send the message in HTML anyway," but the code is still there.

more options

Was it still there after changing the setting and restarting TB? What's installed in Tools/Add-ons/Extensions?

more options

After changing the setting, I did restart Thunderbird, but the problem persisted. I then restarted the computer and there was still no change.

There are no extensions, just the themes as shown in the attached screenshot.

more options

Right-click the account in the Folder Pane, Settings, and post a screenshot of the right pane, to show the signature settings. I wonder if you have the signature added in two places.

more options

See screenshot, attached.

Thank you so much for all your help with this issue. You have been so patient and I really appreciate your efforts to assist. I'm confident you will find the solution!!

Michael

more options

Chosen Solution

If you open the signature file in a browser, does it show just your name? At first I thought maybe the Book Antiqua font might be forcing the plain text display, as it is not a standard W10 font. But if you have it installed, I can't see why TB wouldn't recognize it.

What happens if you uncheck the box 'Attach the signature from a file..', check the box 'Use HTML', and enter the code into the Signature text box as shown in the attached picture?

more options

Opening the file in a browser still showed all the code, but entering the HTML code you provided did the trick!!!!

Again, thanks so much!!!!!