Inserting link into e-mail always shows URL
I'm using Thunderbird 78.8.1 (64-bit) on a Mac.
When I write an e-mail and want to insert a hyperlink, I highlight the word I want the e-mail recipient to see hyperlinked, type command-K, and enter in the URL I want that word hyperlinked to. After doing so, on my end, the word is underlined, highlighted in blue and appears to be hyperlinked in the message. However, when the e-mail gets to the recipient's inbox, the entire URL that I hyperlinked is visible in brackets next to word that I had tried to embed the link in. I cannot figure out how to have the recipient see just the hyperlinked word, and not the entire URL.
Thank you for any help!
Chosen solution
In Preferences/Composition/HTML Style, Send Options..., what do you have for Text format? If it's not 'Send the message in HTML anyway', change it to that and see if it makes a difference.
Check also that when you enter a URL in the Link Location box, it's the complete syntax, such as:
https://support.mozilla.org/en-US/questions/1329019
not just e.g. www.example.org
Read this answer in context 👍 0All Replies (4)
How is the recipient viewing email? If their setting is for plain text only, an html-formatted link, like the one you send, might appear 'separated'. The equivalent setting in TB is View/Message Body As.
Thank you for the reply!
I've had several people view my e-mails using different e-mail platforms including Gmail, Outlook and Thunderbird and it's all the same result. The URL always show.
In my Thunderbird, for example, when I go to "View - Message Body As", it is set to "Original HTML" and I still have this problem (I've run tests where I e-mail myself to confirm the problem is persisting). Changing the view to "Simple HTML" doesn't solve the problem either.
Thank you again for replying.
Chosen Solution
In Preferences/Composition/HTML Style, Send Options..., what do you have for Text format? If it's not 'Send the message in HTML anyway', change it to that and see if it makes a difference.
Check also that when you enter a URL in the Link Location box, it's the complete syntax, such as:
https://support.mozilla.org/en-US/questions/1329019
not just e.g. www.example.org
Thank you so much! This solved the problem! I've been trying to solve this for months and am so grateful!