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Firefox (and other Browsers) will always crash on specific websites and pages, such as Youtube History.

  • 11 replies
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

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Just started Crashing one day after startup. Ive tried a full fresh install of Firefox and still keeps happening. Ive updated my graphics driver for my graphics card and updated firefox to last updated.

bp-e743b9a2-b08c-410e-bcc8-811970210610 6/10/2021, 3:00 PM View bp-4248c041-8701-4141-a53b-9f3bf0210610 6/10/2021, 3:00 PM View bp-30875c3e-4f56-4434-aa37-a55380210610 6/10/2021, 3:00 PM View bp-6253aac0-3823-4c95-b7fa-79fb80210602 6/2/2021, 2:04 PM View

Just started Crashing one day after startup. Ive tried a full fresh install of Firefox and still keeps happening. Ive updated my graphics driver for my graphics card and updated firefox to last updated. bp-e743b9a2-b08c-410e-bcc8-811970210610 6/10/2021, 3:00 PM View bp-4248c041-8701-4141-a53b-9f3bf0210610 6/10/2021, 3:00 PM View bp-30875c3e-4f56-4434-aa37-a55380210610 6/10/2021, 3:00 PM View bp-6253aac0-3823-4c95-b7fa-79fb80210602 6/2/2021, 2:04 PM View

All Replies (11)

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Product Firefox Release Channel release Version 88.0 Build ID 20210415204500 (2021-04-15)

Sun, 25 Apr 2021 22:37:53 GMT bp-e743b9a2-b08c-410e-bcc8-811970210610 Tue, 27 Apr 2021 14:42:57 GMT bp-4248c041-8701-4141-a53b-9f3bf0210610 = Uptime 16 seconds

Signature: TrueTypeFontMetricsBuilder::GetBlackBox

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

This is for Sumo's Related Bugs 1356399 NEW --- Crash in TrueTypeFontMetricsBuilder::GetBlackBox

1348749 RESOLVED WONTFIX Crash in in TrueTypeFontMetricsBuilder::GetBlackBox when googling a particular search query

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The reports you posted are too old to be useful.

Please post reports created in the last few days.

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Dragonhatch1 said

Firefox . . . always crash on specific websites and pages.

Please provide a public link (no password) that we can check out. No Personal Information Please !

Modified by FredMcD

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bp-22198de4-e95e-4d80-8d78-88f310210613 6/13/2021, 10:45 AM View bp-a946224f-55b4-472d-a031-f26100210613 6/13/2021, 10:45 AM View bp-d72da9b9-f412-4170-a591-dd2b90210613 6/13/2021, 10:45 AM View bp-3de21678-483d-46c6-a0bb-bf3110210613 6/13/2021, 10:45 AM View

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Product Firefox Release Channel release Version 89.0 Build ID 20210527174632 (2021-05-27) Buildhub data OS Windows 10 OS Version 10.0.19041

bp-22198de4-e95e-4d80-8d78-88f310210613 bp-a946224f-55b4-472d-a031-f26100210613 bp-d72da9b9-f412-4170-a591-dd2b90210613

Signature: TrueTypeFontMetricsBuilder::GetBlackBox

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

This is for Sumo's Related Bugs 1356399 NEW --- Crash in TrueTypeFontMetricsBuilder::GetBlackBox

1348749 RESOLVED WONTFIX Crash in in TrueTypeFontMetricsBuilder::GetBlackBox when googling a particular search query

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This might be a font issue.

Type about:preferences#general<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

Make sure you haven't enabled a High Contrast theme in the OS settings.

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FredMcD said

Please provide a public link (no password) that we can check out. No Personal Information Please !
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It is on, and i Don't have any themes on, just the default. This is happening everytime i load up twitch as well now.

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bp-b69c57d2-32e1-4bbb-aa3b-fd9990210614 6/14/2021, 11:49 AM View bp-3a6f09ea-c14e-41d2-8723-d6ad90210614 6/14/2021, 11:49 AM View bp-0f6f20a9-b948-4e21-82c1-0cfc60210614 6/14/2021, 11:49 AM View

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Same as the reports above

bp-b69c57d2-32e1-4bbb-aa3b-fd9990210614 Signature: TrueTypeFontMetricsBuilder::GetBlackBox

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FredMcD said

FredMcD said

Please provide a public link (no password) that we can check out. No Personal Information Please !