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I want to be able to play Prime Video

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

annesherman79
annesherman79
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hello! I am trying to play Prime Video. the message i get reads, "a later version of Mozilla Firefox is required for Prime Video. To update, click the menu button on the web browser toolbar, click Help, About Firefox and then click Restart. So i did go through those steps but when i get to the last stage, there is no "click restart button" for me to restart. i would like to play amazon prime video but I'm told am update is required. I do get a message with a green check mark saying Mozilla Firefox is up to date, but no option to click restart. it also says 90.0.2 (64 bit) any help would be wonderful! thank you! (my computer has windows 8.)

hello! I am trying to play Prime Video. the message i get reads, "a later version of Mozilla Firefox is required for Prime Video. To update, click the menu button on the web browser toolbar, click Help, About Firefox and then click Restart. So i did go through those steps but when i get to the last stage, there is no "click restart button" for me to restart. i would like to play amazon prime video but I'm told am update is required. I do get a message with a green check mark saying Mozilla Firefox is up to date, but no option to click restart. it also says 90.0.2 (64 bit) any help would be wonderful! thank you! (my computer has windows 8.)

All Replies (2)

FredMcD
FredMcD
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It looks like you already have the current browser installed.

Websites say that Firefox is outdated or incompatible even though it's the latest version

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

You can check out at the browserspy website how websites see you: 

http://browserspy.dk/browser.php

http://browserspy.dk/headers.php
cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Did you updated to Widevine 4.10.2209.1 as that is the only version currently supported ? See: "Add-ons -> Plugins" and the about:plugins page

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.