Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Browser question

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

fox916
fox916
more options

Still having problems when I open a article on Yahoo life it shows gray blank squares. I have to hit F5 to, I assume refresh the article. Start the article and the gray square shows a picture or video. Why do I have o refresh the article every time I open it to be able to see the pictures? Would like to get this resolved or else I'll have to moved to a different browser. Wish Fox had a IT support section to help resolve these questions and problems

Still having problems when I open a article on Yahoo life it shows gray blank squares. I have to hit F5 to, I assume refresh the article. Start the article and the gray square shows a picture or video. Why do I have o refresh the article every time I open it to be able to see the pictures? Would like to get this resolved or else I'll have to moved to a different browser. Wish Fox had a IT support section to help resolve these questions and problems

All Replies (2)

Terry
Terry
more options

The issue is probably confined to you. Can you post an url? I don't want to go searching for some obscure Yahoo site.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window