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Firefox won't load some pages

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

the4scribners
the4scribners
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I'm running High Sierra on my MAC version 10.13.6 and certain websites won't load. Some will go to the site but then never finish loading. Some will find it in a google search and when I click on it, it does nothing , no wheel nothing. I tried doing a return of a dress and the return link I was emailed wouldn't work. I signed in to Safari and no problem, all the sites that won't load on Firefox load on Safari. I tried clearing the cache and cookies, checked for malware, and updated Firefox. I have tried everything from all the help pages I can find with no luck still.

I'm running High Sierra on my MAC version 10.13.6 and certain websites won't load. Some will go to the site but then never finish loading. Some will find it in a google search and when I click on it, it does nothing , no wheel nothing. I tried doing a return of a dress and the return link I was emailed wouldn't work. I signed in to Safari and no problem, all the sites that won't load on Firefox load on Safari. I tried clearing the cache and cookies, checked for malware, and updated Firefox. I have tried everything from all the help pages I can find with no luck still.

All Replies (6)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Do you have an example or two of pages that will not open? This will help us to look into this for you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.

FredMcD
FredMcD
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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

the4scribners
the4scribners Question owner
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Seburo said
Hi Do you have an example or two of pages that will not open? This will help us to look into this for you.

Yes 1. Northridge4x4.com 2. https://rivco.usedirect.com/RivcoSaturnV2/Facilities/SearchViewUnitAvailabity.aspx

On the first one when I click the google seach to go to the page it just sits there On the 2nd one it's a reservation service and it never loads to show campsites Both work just fine when I open them on Safari

the4scribners
the4scribners Question owner
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FredMcD said
Make sure you are not blocking content. Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link} A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

I opened in troubleshoot made and the problem is still there

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection