Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

fixed generated password

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

bazza.nwliveaid
bazza.nwliveaid
more options

I have an account with Amazon which I cannot access as my password looks as though it has been generated and Amazon cannot change it . The password shows on line at log in as a row of black dots As normal you would think but the dots take up the whol;e of the box and I am unable to delete them either by backspacing or highlighting and pressing delete , it returns to the dots every time, Amazon have tried to help but say it is a problem with my computer using firefox. I have tried to find a phone number to talk to someone as this is an unusual problem but no joy. It would be great if someone can HELP .... I am a very basic user of my computer and do not understand many of the references or abreviations Thank you Barry

I have an account with Amazon which I cannot access as my password looks as though it has been generated and Amazon cannot change it . The password shows on line at log in as a row of black dots As normal you would think but the dots take up the whol;e of the box and I am unable to delete them either by backspacing or highlighting and pressing delete , it returns to the dots every time, Amazon have tried to help but say it is a problem with my computer using firefox. I have tried to find a phone number to talk to someone as this is an unusual problem but no joy. It would be great if someone can HELP .... I am a very basic user of my computer and do not understand many of the references or abreviations Thank you Barry

All Replies (3)

FredMcD
FredMcD
more options

This is the official support for the Mozilla Firefox web browser.

Anything else, including phones, is not associated with Mozilla. Especially if they want payment.

Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.

FredMcD
FredMcD
more options

There are two possibilities for your problem.

1) The Password Manager has the wrong information or more than one listing. It might be best to remove all data for that website.

Type about:preferences#security<enter> in the address box. Look under Logins,

Note: For Firefox v56+ its; about:preferences#privacy Look under Forms & Passwords Or type about:logins<enter> in the address box. +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Press the Exceptions button and see what's inside.

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins

FredMcD
FredMcD
more options

2) https://support.mozilla.org/en-US/kb/automatically-fill-address-and-credit-cards https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms

That could be the form filler built into Firefox. Click in the field, enter a character or two and STOP ! Using the arrow keys, highlight an unwanted entry. Then press Shift + Delete

Repeat as needed.