Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Block on certain websites

  • 14 replies
  • 1 has this problem
  • 1 view
  • Last reply by Denise

more options

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on those sites. I also added the sites to the Exceptions list in Privacy & Security (Manage Exceptions). My Browser Privacy Settings are: Custom Choose which trackers and scripts to block. ✓Cookies: Cross-site Tracking Cookies ✓Tracking content: Only in Private Windows ✓Cryptominers ✓Fingerprinters

But I still can't access the sites.

Which settings do I need to change so I don't get blocked by the websites?

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on those sites. I also added the sites to the Exceptions list in Privacy & Security (Manage Exceptions). My Browser Privacy Settings are: Custom Choose which trackers and scripts to block. ✓Cookies: Cross-site Tracking Cookies ✓Tracking content: Only in Private Windows ✓Cryptominers ✓Fingerprinters But I still can't access the sites. Which settings do I need to change so I don't get blocked by the websites?

All Replies (14)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

I'm not in a private browsing window and I already clicked on the shield and turned off Enhanced Tracking Protection.

more options

Steps to replicate the issue please.

more options

When I go to a website to leave feedback for an item that I purchased, I following the instructions on the website to leave feedback. That generally means signing into my account and clicking on the feedback button which opens up a feedback form. I fill in all of the required boxes, click the box that says that "I agree. . .", and then I click on the "submit feedback" button. At that time, I box appears which tells me that I have to disable my blocking.

My cookies and history settings are listed in my first post.

more options

The site(s) are...

more options
more options

Works for me. see screenshots

Modified by jonzn4SUSE

more options

The upload server... smh

more options

Did you try it in safe mode like Fred mentioned? Also, screenshot of your issue would help us help you.

Modified by jonzn4SUSE

more options

Works for me. see screenshots

The problem is, it doesn't work for me and I'm trying to find out how to fix it.


The upload server... smh

I have no idea what this means.


Did you try it in safe mode like Fred mentioned? Yes, no difference.


Screenshot attached.

more options

The server used to upload screenshots fails often.

Your screenshot only shows what's in the browser. What ad-blocker do you have installed? I have 2 as you can see in my screenshot and they do not prevent me from posting.

Modified by jonzn4SUSE

more options

I have ContentBlocker installed but I turned it turned off in case it was the add-on causing the problem but I still can't leave feedback.

more options

I would try another Windows account and see if you have the same issue. While in the other account, do not log into your Firefox account.

more options

I was hoping it was one of my settings in Firefox that was causing the problem. I don't want to create another Windows account even though I can delete it, I'd just rather not.

Thanks for your help and suggestions. Much appreciated.