Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Incorrect password message when trying to sign on from another computer

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by TechHorse

ctsnyder127
ctsnyder127
more options

I just bought a new laptop and am trying to sync my firefox account. Whenever I try to sign in from the new computer I keep getting an incorrect password message despite using the correct password. What am I suppose to do here? I don't want to lose all my saved info and everything else.

I just bought a new laptop and am trying to sync my firefox account. Whenever I try to sign in from the new computer I keep getting an incorrect password message despite using the correct password. What am I suppose to do here? I don't want to lose all my saved info and everything else.

All Replies (1)

TechHorse
TechHorse
more options

Just a thought, but is it possible that your new computer is using a different keyboard layout, so some keys are writing different characters than they would on your other computers? Or have you checked that caps lock is off? These are perhaps long shots, but not impossible explanations for why the same typed out password would work on one device but not another.