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The ThunderBird Mozzilla product (v91.11.0 - 32-bit) is not receiving email)

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  • Last reply by christ1

jim327
jim327
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Hi there. My Thunderbird email product (v 91.11.0 32-bit) stopped recieving emails on July 12, 2022 (that was the only email I recieved that day - the normal being a dozen or so) - my email host is NetworkSolutions - where I can go online with my browser and read the 43 messages that were not received by the Thunderbird product since that single email on july 22.

It looks to me as if the most recent Thunderbird update or the update processing may be the culprit regarding the missing missing emails.

I did email a test message with Thunderbird earlier today -- and a copy of that email was received by and and is shown on my NetworkSolution solutions account.

Should I try downloading and reinstalling the most recent Thunderbird product -- or, suggestions?

Since my Thunderbird inbox is not curently working - you may want to use my home phone (303-220-9317) for a text message and or a live phone call.

Thank you. Jim Lawry

Hi there. My Thunderbird email product (v 91.11.0 32-bit) stopped recieving emails on July 12, 2022 (that was the only email I recieved that day - the normal being a dozen or so) - my email host is NetworkSolutions - where I can go online with my browser and read the 43 messages that were not received by the Thunderbird product since that single email on july 22. It looks to me as if the most recent Thunderbird update or the update processing may be the culprit regarding the missing missing emails. I did email a test message with Thunderbird earlier today -- and a copy of that email was received by and and is shown on my NetworkSolution solutions account. Should I try downloading and reinstalling the most recent Thunderbird product -- or, suggestions? Since my Thunderbird inbox is not curently working - you may want to use my home phone (303-220-9317) for a text message and or a live phone call. Thank you. Jim Lawry

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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My Thunderbird email product (v 91.11.0 32-bit) stopped recieving emails

See https://support.mozilla.org/kb/cannot-receive-messages

Is there any error message?

Should I try downloading and reinstalling the most recent Thunderbird product

No, you'd be wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem.

you may want to use my home phone ... for a text message and or a live phone call.

This is a web forum, there is no phone support. And it's a public forum, so you may not want to post your home phone no. or email address here.