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Keep getting new version is available when I have the latest version installed.

shahriar01001
shahriar01001
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I kept getting new version is available while I was up to date. This could be due to this:

When I had Firefox in its standard location in C drive, I also installed another copy on my computer's E drive. After a while I uninstalled the E drive version and kept the C drive one.

After that I kept getting a new version is available, but could not be downloaded. I follow the links and find out I do have the latest version. When there is a new version out, in Settings - General - Check for updates I always get the message Firefox is up to date.

I uninstalled Firefox completely, but kept my profile directory contents. After re-installation, I copied contents of my old profile into the new installation default profile.

However, I still get the 'New version is available, but couldn't be downloaded'. The problem is still there.

Somewhere in the files in my profile directory there is still a trace of the E drive installation and the update checking looks at that (I guess ? ) Any suggestions would be appreciated.

I kept getting new version is available while I was up to date. This could be due to this: When I had Firefox in its standard location in C drive, I also installed another copy on my computer's E drive. After a while I uninstalled the E drive version and kept the C drive one. After that I kept getting a new version is available, but could not be downloaded. I follow the links and find out I do have the latest version. When there is a new version out, in Settings - General - Check for updates I always get the message Firefox is up to date. I uninstalled Firefox completely, but kept my profile directory contents. After re-installation, I copied contents of my old profile into the new installation default profile. However, I still get the 'New version is available, but couldn't be downloaded'. The problem is still there. Somewhere in the files in my profile directory there is still a trace of the E drive installation and the update checking looks at that (I guess ? ) Any suggestions would be appreciated.

Chosen solution

One should never install Program Files other then in the C:\ drive locations. This is why you ended up with your problem loosing track what's installed. You can't just copy the old profile over as that was created with a different install. You should've use firefox help on how to do this.

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

And now you will have to go to all the location installed and remove Firefox install in order for Firefox to work again.

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All Replies (1)

shahriar01001
shahriar01001 Question owner
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Thank you Dropa. That link was very helpful. I removed all installations (kept a copy of profile with passwords, bookmarks, etc. in a separate location.) Then installed a new copy in the default location of the program and copied necessary files per the link you sent. Solved the issue, I am not getting the new version pop up any more.