Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can not enter secondary email address.

  • 1 reply
  • 0 have this problem
  • 5 views
  • Last reply by cg1123

Fred
Fred
more options

I want to change my primary Firefox account email. According to the instructions, I need to first enter my secondary email, but when I do that I get a message it already exist. However, under secondary email it always reads "None". How do I get out of this loop so I can change my email settings? Thank you.

I want to change my primary Firefox account email. According to the instructions, I need to first enter my secondary email, but when I do that I get a message it already exist. However, under secondary email it always reads "None". How do I get out of this loop so I can change my email settings? Thank you.

All Replies (1)

cg1123
cg1123
more options

You may already have an account under that second e-mail address. Sign-in and delete that account, then retry with the secondary e-mail add again.